Jaxen Gleeson
Beerburrum,QLD
Summary
I am a 3rd year university student who would love to bring my Customer Service skills in oral and written communication, active listening and analytical problem-solving skills to enhance customer experiences. I would do this through employing service-oriented behaviors, understanding customer desires, and providing customized solutions to uphold your companies great reputation.
Overview
5
5
years of professional experience
Work History
Coach / Instructor
Ninja Jungle
2021.09 - Current
- Supervised and Instructed large groups of both children and adults on a daily basis
- Mentored athletes, building their confidence and helping them become better prepared for competitions
- Greeted customers in a friendly and professional manner
- Acted as a First point of contact for all visitors and guests
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Responded to inquiries from callers seeking information.
Shift Supervisor
Hungry Jacks,
2018.06 - 2021.12
- Performed cashier duties in a high-volume retail environment
- Identified and recruited top talent, resulting in a highly motivated and productive team
- Assisted with the scheduling of crew members to create the most efficient work roster.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Engineering - Mechanical and Aerospace
Queensland University of Technology
Brisbane, QLD06.2025
Highschool -
Chancellor State College
Sippy Downs, QLD2020
Skills
- Calm and Professional Under Pressure
- Customer Service Experience
- First Point Resolution
- Computer Proficiency (Microsoft Office, Web Chat, Social Media)
- Professional Phone Etiquette
- Interpersonal & Communication Skills
- Conflict Resolution
- Adaptability & Receptive to Feedback
References
McKenna Morgan from Manager at Ninja Jungle
0400143783
Kylie Gillespie from Personal Reference
0405125663
Timeline
Coach / Instructor
Ninja Jungle
2021.09 - Current
Shift Supervisor
Hungry Jacks,
2018.06 - 2021.12
Bachelor of Engineering - Mechanical and Aerospace
Queensland University of Technology
Highschool -
Chancellor State College
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