Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jaxon Clarke

Figtree,Australia

Summary

Fitness and customer service professional with over 5 years of experience in health & wellness, retail, and hospitality. Proven track record in client engagement, team leadership, and program development, driving sales through effective strategies. Expertise in data-driven performance coaching and digital marketing, delivering results in high-pressure environments. Recognized for strong work ethic, adaptability, and ability to inspire teams toward achieving goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Member Services & Engagement Lead

Club Lime
Albion Park
11.2024 - Current
  • Spearhead customer engagement strategy, improving member retention
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Lead social media campaigns and local outreach initiatives
  • Design and deliver onboarding for new members and junior staff
  • Provide training insights and monitor client progress metrics
  • Implemented referral system boosting monthly sales KPIs

Security Officer

Hotel Illawarra
Wollongong
09.2024 - Current
  • Maintain a safe and secure environment for patrons and staff in a high-volume nightlife venue
  • Monitor entrances, verify IDs, and enforce RSA compliance and venue policies
  • De-escalate conflicts and respond to incidents with professionalism and discretion
  • Conduct regular patrols of premises to ensure safety and deter unlawful behavior
  • Liaise with local authorities and emergency services when required
  • Complete detailed incident reports and contribute to venue safety reviews
  • Support crowd control and entry management during live events and peak periods

Performance Coach & Content Coordinator

Air Locker Training
Wollongong
10.2023 - 03.2025
  • Delivered over 500 coaching sessions with progressive training programs
  • Designed weekly training blocks tailored to member goals and data trends
  • Managed social media platforms, growing local engagement
  • Assessed client needs, identified areas of improvement, and created action plans.
  • Identified potential challenges that may arise during the execution of projects.
  • Trained new coaches and led community fitness workshops
  • Maintained safety and hygiene standards in high-volume facility
  • Monitored progress towards goals, tracked results, and reported findings.

Senior Sales Advisor

Nutrition Warehouse
Fairy Meadow
06.2023 - 10.2024
  • Delivered expert nutrition and supplement advice tailored to fitness goals
  • Exceeded monthly sales targets by through upselling and member rapport
  • Generated leads through cold calling, email campaigns, social media outreach.
  • Managed customer relationships by providing timely responses to inquiries and requests.
  • Resolved customer complaints in an efficient manner while preserving customer loyalty.
  • Ensured compliance with company policies related to sales activities.
  • Monitored sales activities using analytics tools and provided recommendations based on findings.
  • Trained junior staff on product knowledge and point-of-sale excellence
  • Supported regional events and expos to promote brand awareness

Shift Supervisor & Visual Merchandiser

Universal Store
Wollongong
02.2022 - 06.2023
  • Led daily retail operations and visual merchandising for peak efficiency
  • Conducted loss prevention training, reducing theft incidents
  • Provided leadership across sales strategy, customer experience, and cash operations
  • Supervised and mentored a team of 10+ staff, ensuring high-performance across sales, customer service, and daily operations
  • Collaborated closely with the store manager to coordinate rosters, manage payroll submissions, and lead team briefings
  • Took ownership of floor management during peak hours and weekends, consistently maintaining visual merchandising standards
  • Trained new hires in POS systems, sales techniques, and product knowledge to support rapid onboarding and team cohesion
  • Led stock intake and visual merchandising resets during seasonal campaigns and promotional launches

Stock Auditor (Contract)

Sculpture Hospitality
Kiama
11.2021 - 02.2022
  • Managed high-value alcohol inventory audits for licensed venues
  • Ensured compliance reporting and operational accuracy across multiple sites

Hospitality Coordinator

Pelican Rocks Café
Greenwell Point
11.2020 - 01.2022
  • Oversaw front-of-house operations during peak tourism seasons
  • Managed team scheduling, customer service, and food prep duties
  • Received consistently high customer satisfaction feedback

Education

Certificate III & IV in Fitness -

Ffai
05.2025

Diploma of Arts - Humanities & Social Sciences

University of Wollongong

Year 12 Certificate -

Shoalhaven High School

Skills

  • Personal Training
  • Performance Coaching
  • Client Retention
  • Sales Strategy
  • Team Leadership
  • Staff Training
  • Social Media Management
  • Digital Content
  • Fitness Program Development
  • Analytics
  • Operational Efficiency
  • Administrative Efficiency
  • POS Systems
  • CRM Systems
  • Inventory Systems
  • High-Pressure Problem Solving
  • Conflict resolution
  • Customer service
  • Sales strategies
  • Training delivery
  • Flexible and adaptable
  • Friendly, positive attitude
  • Good Telephone Etiquette

Certification

  • First Aid & CPR Certified
  • Working With Children Check (WWCC)
  • White Card – Construction Safety
  • RSA – Responsible Service of Alcohol

References

  • Sam Carlow, Owner, Pelican Rocks Café, 0421 921 390
  • Scott Hatch, IAS/NSW Rugby Coach, 0427 227 565
  • Tom Kliendienst, High School Year Advisor, 0447 799 977
  • Bailey Helbig, Owner, Airlocker Training, 0400 993 390

Timeline

Senior Member Services & Engagement Lead

Club Lime
11.2024 - Current

Security Officer

Hotel Illawarra
09.2024 - Current

Performance Coach & Content Coordinator

Air Locker Training
10.2023 - 03.2025

Senior Sales Advisor

Nutrition Warehouse
06.2023 - 10.2024

Shift Supervisor & Visual Merchandiser

Universal Store
02.2022 - 06.2023

Stock Auditor (Contract)

Sculpture Hospitality
11.2021 - 02.2022

Hospitality Coordinator

Pelican Rocks Café
11.2020 - 01.2022

Certificate III & IV in Fitness -

Ffai

Diploma of Arts - Humanities & Social Sciences

University of Wollongong

Year 12 Certificate -

Shoalhaven High School

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Jaxon Clarke