Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jay Alcock

Jay Alcock

Team Leader - Disability Support Services

Overview

2026
2026
years of professional experience
2
2
Certifications

Work History

House Supervisor

Melba Support Services
09.2020 - Current

Managing, mentoring and supporting a team delivering high started Disability support services,


seek and receive regular feedback, liaise and build rapport with staff and keys stakeholders including families, natural supports and other service providers.


Working with operations managers on required practices and standards to be delivered to staff teams and supported persons


Working alongside and implementing allied health support plans, GP recommendations relevant to the current and future wellbeing of the supported persons


To chair staff team meetings and arrange required training, information and allied health support professional Plans


Ensure that the Medical, emotional and physical support needs of a supported persons are met




Disability Developmental Support Officer

Department of Human Services
2001 - 2020
  • Support people with a disability to live comfortably in their own home and within the community.
  • Assist residents to achieve their individual goals to ensure a quality of life.
  • Encourage residents to be involved in making decisions in all aspects of their lives.
  • Actively advocate for residents and support them to advocate for themselves.
  • Use effective written and verbal communication skills to liaise with families, day service, medical specialists & other important contacts to ensure a high standard of quality care is delivered and enable us to work together holistically to achieve the best outcomes.
  • Empower residents to be independent by supporting and encouraging them to develop and utilize new skills.
  • Support residents to be an active and participating member of the community by assisting them to plan, develop and implement community access activities.
  • Provide person centered support consistent with the choices and aspirations of each resident.
  • Key Worker to residents: ensure personal information is accurate and updated regularly, assist with the development of BSP, PCP, Health & Wellbeing proformas and requirements.
  • Specific Health care including diabetes management and care, enteral feeding and gastronomy care, wound management, mental health supports, epilepsy.
  • Work a variety of rosters including sleepover, active nights and weekend shifts to ensure consistency & flexibility.
  • OHS representative

Disability Support Worker, (Acting Team Leader April 2013)

Oncall Personal & Training
2011 - 2013
  • Support adolescents in crisis accommodation.
  • Utilise a flexible approach to ensure a person centered approach is provided to a variety of people with different needs, health requirements and aspirations.
  • Manage a team of staff.
  • Supervise and coordinate services to ensure quality standards are maintained and further developed.
  • Support individuals to lead the lifestyle of their choice.
  • Supporting at risk offenders

Direct Carer

Wesley Mission Victoria
2005 - 2009
  • Support people with a disability to be an active & participating member of the community.
  • Provide assistance to a diverse range of people with individual support needs.
  • Adapt to a variety of environments, routines, styles & cultures to ensure high quality & consistent care.
  • Maintain & respect every client's rights to privacy, dignity & confidentiality.

Program Instructor

Melba Support Services
1999 - 2002
  • Plan, develop & implement Person Centered Plans.
  • Support participants to organise work experience roles & job positions in the community.
  • Develop recreational and independent living skills programs tailored to each individual's needs.
  • Encourage clients to be involved in decision making & support them to plan & develop their own community access programs (pub lunch, shopping, bowling, sailing, fishing, day trips, and community events).
  • Provide ongoing opportunities for social, emotional & intellectual development by identifying the individual needs of each person & ensuring individualised planning & support is established & maintained.
  • Build, strengthen & preserve relationships important to the client by using effective communication skills to liaise with families, medical specialists & other important contacts to ensure we can work together to achieve a high standard of quality care is delivered.
  • Create & implement the use of communication aids specific to the individual needs of clients.

Education

Diploma of Health Science - Health Sciences

MIBT (Deakin)
Melbourne, Australia

Advanced Diploma Of Community Services - Community Services Sector Management

Selmar
Melbourne, VIC
01-2022

Certificate IV Disability -

Swinburne TAFE
Melbourne, Australia

Skills

  • Microsoft Office suite skills
  • confident
  • hard-working
  • goal oriented
  • committed to achieving quality outcomes
  • ability to resolve concerns or conflict
  • passionate
  • enthusiastic
  • inspiring
  • committed to providing quality service
  • ability to maintain a calm & professional manner under pressure
  • strong understanding of NDIS code of conduct and frameworks

Certification

Level 2 First Aid

Timeline

Working with Children Check

03-2030

Level 2 First Aid

04-2025

House Supervisor

Melba Support Services
09.2020 - Current

Disability Developmental Support Officer

Department of Human Services
2001 - 2020

Disability Support Worker, (Acting Team Leader April 2013)

Oncall Personal & Training
2011 - 2013

Direct Carer

Wesley Mission Victoria
2005 - 2009

Program Instructor

Melba Support Services
1999 - 2002

Diploma of Health Science - Health Sciences

MIBT (Deakin)

Advanced Diploma Of Community Services - Community Services Sector Management

Selmar

Certificate IV Disability -

Swinburne TAFE
Jay AlcockTeam Leader - Disability Support Services