Jay Ascenzo
Summary
Results-driven and highly motivated professional with years of experience in warehousing and store management . Proven ability to demonstrate strong problem-solving and decision-making skills. Experienced in working collaboratively with diverse teams and consistently delivering high quality results within timeframes. Eager to contribute expertise and develop my career in a well respected company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
AFL Store Northland
05.2023 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, maintaining customer satisfaction.
- Assist with hiring, training and mentoring new staff members.
- Maintain product levels and inventory controls for merchandise and organised stock ordering
- Rotate merchandise and displays to feature new products and promotions.
- Positively liaise with management and suppliers, ensuring the best outcome for the business.
- Maximise sales by creating innovative visual merchandising displays and store layouts.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approve regular payroll submissions for employees.
- Assist in recruiting, hiring and training of team members.
Retail Merchandise Stand Supervisor
Melbourne Event Merchandise
01.2018 - Current
- Overseeing store operations, including opening and closing procedures, cash management, and safety compliance.
- Working collaboratively within a team environment to achieve goals
- Providing exceptional service under pressure, resolving customer complaints professionally and efficiently.
- Developing strategies to meet Key Performance Indicator’s
- Collaborating with management to develop promotional strategies to increase sales at the stand.
- Organise store merchandise racks and displays to promote and maintain visually appealing environments.
- Training new staff members on company policies and, procedures.
- Working effectively in fast-paced environments.
- Managing time efficiently in order to complete all tasks within deadlines.
Customer Service Assistant (Dispatch Leader)
Stewart & Heaton Clothing Co
01.2018 - 01.2023
- Stock control, including picking orders, arranging dispatch paperwork and associated order preparation
- Worked closely with colleagues across departments
- Use of computer systems (Word, Excel, Outlook)
- Attending professional development sessions
- Implementing Navision and Smart Freight efficiently
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Maintained high levels of accuracy in daily operations.
- Trained new staff on job duties, company policies, and safety procedures.
- Collaborated with management, suppliers. and couriers ensuring smooth business operations.
- Managing complex scheduling tasks, ensuring that deadlines were met consistently.
- Professionally handling incoming phone calls and emails.
Education
Certificate III - Business
Alffie Education
Melbourne, VIC01-2017
Skills
- Quality customer service skills
- Strong leadership skills
- High attention to detail
- Ability to work autonomously
- Collaborative team member
- Effective time management skills
Certification
- Clean full Australian driver’s licence
- Full vaccination status with supporting documentation
Timeline
Store Manager
AFL Store Northland
05.2023 - Current
Customer Service Assistant (Dispatch Leader)
Stewart & Heaton Clothing Co
01.2018 - 01.2023
Retail Merchandise Stand Supervisor
Melbourne Event Merchandise
01.2018 - Current
Certificate III - Business
Alffie Education
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