Jay Bhandari
Belconnen,ACT
Summary
Goal-oriented Team player commended for first-rate leadership, communication, and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering Nine years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Proactive personnel with demonstrated expertise in marketing, client engagement, brand management and communications. Equipped with exceptional interpersonal communication skills and an aptitude for client and stakeholder welfare and engagement. A dedicated leader skilled in coordinating multiple operations and streamlining business processes to achieve commercial viability, profitability and organizational growth. Advanced knowledge of computer and reporting tools including MS Office programs, Excel and numerous software. Proven ability to lead teams with multiple work streams and achieving conflicting targets goals for stakeholders.
Overview
7
7
years of professional experience
Work History
Acting Housing Manager/Housing Case Manager
MARSS Australia
05.2022 - Current
- Work closely with ACT housing to understand and provide housing and maintenance support.
- Investigated key breaches of tenancy contracts.
- Advised residents on tenancy and estate management services information.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Reviewed physical structure for unusual deterioration or mismanagement to report to facilities and operations managements.
- Responded complaints and members inquiries to improve service delivery.
- Oversaw fundraising activities and preparation of public relations materials.
- Assessed and identified service delivery challenges and opportunities within local area.
- Analysed proposed legislation, regulations or rule changes to determine impact of services.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Provided hands-on and proactive leadership to community services staff.
- Consulted with staff on resolution of complex service issues.
- Represented organizations in relations with governmental and media institutions.
- Prepared and maintained budgets, personnel records or training manuals.
- Handled administrative procedures to meet objectives set by board of directors or senior management.
- Maintained residential tenancy agreement for renewal or termination following program guidelines.
Duty Manager
Kurrajong Hotel
04.2021 - 05.2022
- Created positive work environment for employees and delivered exceptional customer service
- Co-ordinates with all departments concerned in order to maintain the Hotel functions property
- Collaborated with upper management to improve productivity of operations
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Monitored employee productivity to provide constructive feedback and coaching
- Conducted health, safety and sanitation process evaluations to immediately identify and remedy any violations
- Planned and managed resources to consistently meet production, quality and cost goals
- Maintain accurate records of accounts as required and report them to GM
- Set an example for team members of commitment, work ethic and personal character
- Building good client/guest and sponsor relationships.
Restaurant Manager
Brindabella Bar & Bistro
12.2019 - 04.2021
- Prepared employee schedules to maintain appropriate staffing levels during peak periods
- Optimized profits by controlling food, beverage and labor costs
- Resolved and investigated complaints regarding service, food quality and ambience
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Updated computer systems with new pricing and daily food specials
- Created detailed reports on weekly and monthly revenues and expenses
- Trained new employees to perform duties
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Front Desk Guest Service Associate
Novotel Hotel Canberra
08.2019 - 04.2020
- Driving all Hotel KPI’s and communicating them effectively to the team Being the face of the brand/ hotel Check in/ Check out Guest (OPERA) Handling Guest complain and solving them on own Making reservation and updating reservation Communicating with other department and working hand in hand Assisting Manager and Duty Manager in Day-to-Day operation - Night Auditing
Horizon Club Guest Service Associate
Shangri-La Hotel Sydney
02.2017 - 08.2019
- Manage and support the team to deliver high quality standard of service
- Lead and support the department in achievement of financial and operational
- Continuously demonstrate to guest and employees a commitment to service excellence Oversee the training and development of new employees
- Helps supervisor and manager Conducting performance evaluation, team member’s career development plan & providing constructive feedback to the team
- Commence overall responsibility for the department’s floor task as a butler in charge also
- Maintain guest satisfaction levels to the standards of the hotel and the company
- Checking in and checking out guests Engaging and building relationships with guest to delight and gain loyalty.
Education
Master’s in international Hotel Management - Hospitality
Blue Mountains International Hotel Management School
Sydney, NSWBachelors in Hotel Management - Hospitality
Ritz Hospitality Management College
Kathmandu, NepalHigher School Certificate Majoring Hotel Management -
Jubilant College Nepal
Primary School Level (Nursery- 10th standard) -
Shikharapur MA VI Pharping
01.2008
Skills
- Events & Operations Management
- People Management & Team Leadership
- Recruitment, Training & Mentorship
- Brand Development & Management
- Strategy Planning & Execution
- Market Research & Analysis
- Financial & Resource Management
- Risk Assessment & Case Management
- Client & Stakeholder Engagement
- Compliance Management
- Community Engagement
- Contract & Supplier Management
- Business Correspondence
- Remodeling Project Management
- Accounts Payable and Accounts Receivable
- Referrals and Networking
- Service Delivery Management
- Process Improvement Initiatives
- Negotiation
- Accounting Records
References
To be provided upon request.
Attributes
- Dynamic leader and collaborative team player
- Exemplary work ethic; highly reliable, hardworking, and self-motivated
- Detail oriented with strong analytical and problem-solving skills.
- Excellent mediator with negotiation skills
- Excellent organizational & time management skills
- Strong communication, interpersonal and public speaking skills
- Innovative and resourceful
- Values integrity and assumes accountability.
- Appreciates cultural diversity.
Timeline
Acting Housing Manager/Housing Case Manager
MARSS Australia
05.2022 - Current
Duty Manager
Kurrajong Hotel
04.2021 - 05.2022
Restaurant Manager
Brindabella Bar & Bistro
12.2019 - 04.2021
Front Desk Guest Service Associate
Novotel Hotel Canberra
08.2019 - 04.2020
Horizon Club Guest Service Associate
Shangri-La Hotel Sydney
02.2017 - 08.2019
Master’s in international Hotel Management - Hospitality
Blue Mountains International Hotel Management School
Bachelors in Hotel Management - Hospitality
Ritz Hospitality Management College
Higher School Certificate Majoring Hotel Management -
Jubilant College Nepal
Primary School Level (Nursery- 10th standard) -
Shikharapur MA VI Pharping
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