Jay Chaudhari
Chadstone,VIC
Summary
I have 4 years of experience in customer service and can handle customer queries with ease. I am skilled at providing appropriate resolutions and managing stores efficiently. I am a proactive team player who works towards achieving departmental and company goals. My priority is to ensure that customers have a positive experience in a clean and well-maintained store.
Overview
4
4
years of professional experience
Work History
Customer Support consultant
7 Eleven Support (Head-office)
11.2022 - 10.2023
- Handling customer & store calls and email queries.
- Recognised escalation needs and connected customers with advanced support staff.
- Troubleshoot problems with software, hardware and networking for users.
- Managed fast-paced call centre work to assist a high volume of daily customers using multiple internal databases and systems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Worked within task management system to receive, manage and close support requests.
Store Team Member
7 Eleven
01.2022 - 10.2023
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout the sales floor.
- Interacted positively with team members and customers to promote commitment to the organization's vision and values.
- Used computer and point-of-sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Followed inventory management and loss prevention policies to minimize shrinkage in the store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Support Consultant (U.S Based Process)
Etech Global Services
07.2020 - 08.2021
- Responded to customer calls and emails to answer questions about products and services.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Attended monthly sales meetings and quarterly sales training.
- Achieved or exceeded company-defined sales quotas.
- Troubleshot problems with software, hardware and networking for users.
Customer Associate Expert (Food Delivery App)
Tech Mahindra
08.2019 - 06.2020
- Supported team initiatives and created an inclusive environment.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Arts - Film Studies
JMC ACADEMY
JMC ACADEMY, South Melbourne.09.2024
Skills
- Knowledge Base
- Call Connections
- Collaborative Team Player
- Complex Issues Management
- Customer Experience
- Customer Relationship Management
- Billing Procedures
- Technical Support and Assistance
- Information Updates
Activities
I enjoy watching films, screen-writing, and photography.
Additional Information
REFERENCES: Available upon request.
Timeline
Customer Support consultant
7 Eleven Support (Head-office)
11.2022 - 10.2023
Store Team Member
7 Eleven
01.2022 - 10.2023
Customer Support Consultant (U.S Based Process)
Etech Global Services
07.2020 - 08.2021
Customer Associate Expert (Food Delivery App)
Tech Mahindra
08.2019 - 06.2020
Bachelor of Arts - Film Studies
JMC ACADEMY
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