Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jay Hao Chung

Boronia,Vic

Summary

Lead quality control technician with over 17 years of extensive experience in automotive industry, specializing in quality assurance and road testing.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Quality Controller

Mercedes Benz Berwick
07.2017 - 10.2025
  • Oversaw quality control inspections and supervised the performance of a 39 members team within a high-volume service department.
  • Ensured adherence to the highest standards for all service and warranty work, consistently achieving a high quality pass rate and a reduction in customer return rate.
  • Conduct thorough on-road vehicle assessments alongside customers to identify and document mechanical or operational concerns.
  • Final quality audits on all vehicles prior to customer handover, ensuring comprehensive and accurate service completion and minimizing discrepancies.
  • Supervised, trained, and mentored apprentices and junior team members on all service skills and safety protocols, fostering a collaborative environment of effective knowledge transfer.
  • Implemented workshop for safety, quality improvements, streamlined operations, and minimized repeat repair work.
  • Fostered a strong team commitment to safety, customer service excellence, and quality, resulting in an increase in customer satisfaction ratings and a decrease in rework incidence.
  • Conducted meticulous road tests of all serviced and repaired customer vehicles, thoroughly identifying and documenting performance deviations to guarantee compliance with manufacturer specifications.

Automotive Service Technician / After-Hours Breakdown Technician

Silver Star Mercedes Benz, Doncaster
06.2008 - 03.2018
  • Engine repair and maintenance, including timing chain replacement, cylinder head, transmission, fuel system, suspension, braking system
  • Technical Skills: Comprehensive experience in automotive diagnostics, repair, and maintenance, with proficiency in utilising industry standard tools and software to assess and resolve vehicle issues.
  • Problem-Solving: Strong ability to identify, analyse, and troubleshoot complex mechanical and electrical challenges, ensuring practical solutions that optimise vehicle performance and reliability.
  • Effective Communication: Skilled in delivering clear, professional communication to customers, technicians, and team members. Capable of conveying technical information in an accessible manner to facilitate informed decision making.
  • In-depth knowledge with the models, systems, and technologies specific to Mercedes-Benz and AMG vehicles, ensuring precision in diagnostics, repairs, and maintenance tailored to manufacturer standards.
  • Provided after-hours breakdown assistance to Mercedes-Benz customers.
  • Providing clear explanations and reassurance to customers experiencing vehicle breakdowns.

Education

Certificate III - Automotive Mechanical Technology (Light Vehicles)

Box Hill Institute of TAFE
Melbourne, VIC
02.2012

Certificate II - General Automotive Servicing

Box Hill Institute of TAFE
Melbourne, VIC
01.2007

Skills

  • Vehicle systems expertise
  • Integrated powertrain knowledge
  • Chassis dynamics understanding
  • ADAS proficiency
  • Collaborative road testing
  • Customer concern diagnosis
  • Mercedes-Benz diagnostic tools
  • Quality control inspections

Certification

  • Status: Australian citizen
  • Licences: Unrestricted Driver licence

Timeline

Quality Controller

Mercedes Benz Berwick
07.2017 - 10.2025

Automotive Service Technician / After-Hours Breakdown Technician

Silver Star Mercedes Benz, Doncaster
06.2008 - 03.2018

Certificate III - Automotive Mechanical Technology (Light Vehicles)

Box Hill Institute of TAFE

Certificate II - General Automotive Servicing

Box Hill Institute of TAFE

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Jay Hao Chung