JAY DUNCAN
Geelong West
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker and Live Animal Career
Petstock Corio
11.2024 - Current
- Managed inventory levels and organized stock to ensure product availability.
- Trained new staff on customer service protocols and operational procedures.
- Assisted customers with inquiries, providing knowledgeable product recommendations.
- Monitored sales transactions for accuracy, resolving discrepancies efficiently.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Administered daily care routines for various animal species, ensuring health and well-being.
- Maintained cleanliness and organization of animal habitats, promoting safe environments.
- Developed enrichment activities to enhance animal welfare and stimulate natural behaviors.
Customer Service Cashier
Village Cinemas
09.2022 - 01.2025
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with
- Checked IDs for age-restricted shows in compliance with regulations.
- Collaborated with team members to maintain theatre cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Handled emergency situations to maintain safety of staff and customers.
- Facilitated group bookings for special events, coordinating with event planners to ensure successful experiences for all attendees.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered timely information updates to customers regarding scheduling changes or special events taking place at the cinema complex.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Worked with both selling and processing gift cards
- Ensured compliance with safety regulations by monitoring theatre exits, enforcing age restrictions on certain films, and addressing any hazards promptly.
- Passionate about learning and committed to continual improvement.
Work Placement
Zoos Victoria
03.2024 - 03.2024
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Educated visitors and staff on proper animal care, handling, conservation projects and general information on the animals.
- Raised awareness for conservation efforts through engaging presentations to zoo visitors.
- Supported educational programs by preparing materials and assisting instructors, resulting in more engaged participants.
- Aided wildlife research projects by collecting data under supervision, contributing valuable information to ongoing studies.
- Fostered positive relationships with diverse groups of visitors by providing exceptional customer service during guided tours be that the safari tour guides to just talking to the victors about animals around the zoo
- Uphold a high standard of professionalism, punctuality, and dedication throughout all activities, contributing to the overall success of the Zoo work placement program.
- Worked along side different people every day in different areas all over the zoo.
Front of House Staff Member
Cafe Palat
10.2021 - 09.2022
- Greeted customers and answered inquiries regarding menu items and specials.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Cleaned and organized kitchen, dining and service areas.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
Education
High School Diploma -
Matthew Flinders Girls Secondary College
11.2024
Skills
- Social Perception
- Problem-Solving
- Cash Management
- Merchandise Restocking
- Customer Assistance
- Upselling
- ID Verification
- Cash Register Operations
- Employee Training
- Service Minded
Certification
- Dofoodsafely Certificate ID: 00196006
- Woolworths Candidate ID: 5166617
Timeline
Retail Worker and Live Animal Career
Petstock Corio
11.2024 - Current
Work Placement
Zoos Victoria
03.2024 - 03.2024
Customer Service Cashier
Village Cinemas
09.2022 - 01.2025
Front of House Staff Member
Cafe Palat
10.2021 - 09.2022
High School Diploma -
Matthew Flinders Girls Secondary College