Summary
Work History
Education
Skills
Cover Letter
Career Overview
Timeline
Jay Fernando

Jay Fernando

Nunawading,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Receptionist and Sales

Moorabbin Auto Clinic
09.2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Part Time Social Carer

Mable And Like Family
06.2019 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.

Test & Tag Technician

Testel Australia
04.2009 - Current
  • Test and tag all electrical appliances including RCD s , Single and 3 Phase Testing according to Australian standards AS/NZ 3760 and other regulatory codes
  • Provide a specialist electrical safety testing service to assist business owners and other organizations comply with statutory health and safety provisions
  • Liaise with and make appointments with responsible staff members at various sites to carry out testing and tagging.

Manager

Mr Muffler Glen Waverley
01.2001 - 02.2009
  • Service, maintain and repair most automotive vehicles
  • Specialist installation of mufflers, exhausts and custom-made sports systems
  • Managed the day-to-day operations of business and staff
  • Trained an apprentice to assist in maintaining the workshop and be a valuable member of the team.

Manager

Brakes Plus Preston
08.1992 - 01.2001
  • Service, maintain and repair most automotive vehicles
  • Maintain excellent customer service
  • Sales and Quotation.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Technical Officer

Telecom Australia
01.1984 - 01.1992
  • Installation and testing of broadband equipment in telephone exchanges in the Melbourne CBD
  • Commissioning and installation of fibre optic equipment
  • Managing and training a team of 4 technicians.

Education

Certificate of Technology (Electronics) -

RMIT

High School Certificate -

Monterey High School

Aged Care And Disability

Melbourne College of Further Education, Melbourne, VIC
04.2024

Certificate In Testing And Tagging - Electrical Equipment Installation And Repair

Test And Tag Trainning Centre, Rowville, VIC
03.2019

Skills

  • Self-managing
  • Training
  • Upskilling New Staff
  • Learning New Programs Easily
  • Rugby
  • Cricket
  • Badminton
  • Bruce Lee Films

Cover Letter

Dear Sir/Madam, RE: Job Application. I am pleased to submit my employment application for. Having managed a Test and Tag franchise for the past 9 years, I am familiar with the methods, and stringent requirements needed for safe and responsible testing and tagging. As a Technician, I have tested and tagged across a range of various sectors including high-risk health institutions such as Dandenong Hospital, The Epworth Hospital, Austin Private Hospital including the Operating Theatres. Public institutions such as the ABC Headquarters consisting of the Television studios and the Radio broadcasting centre’s, and private organizations such as CUB, Super Cheap stores, Myers, Mercy Aged care Centre’s. This experience has taught me the importance of maintaining strict adherence to regulations. I established and operated a Brakes Plus Franchise employing four staff, including two Apprentices. I then purchased a Mr Muffler franchise As the owner and manager of the stores, I was responsible for all sales and marketing of the store. As, I was the first point of contact for customers either by telephone or in store, I developed all the essential skills of being a very good salesman. , I was able to win the store of the month within four months of starting. And later went on to be one of the most successful stores in the system. As a secretary to a Community organization, I had to initiate and organize various sports activities and social events for the youth and young adults of that community for a period of six years. Having a great sense of humor, and a bright personality, I get along well with others. My professional experience has given me a strong capability to work in a in a team environment, as well as an understanding of the importance of being able to work efficiently independently. My previous employment and education has left me excellent oral and written communication. I am extremely interested and enthusiastic about working in this field. I believe that working for your organization would expand my expertise and proficiency. Given the opportunity. I know I will be able to excel in my position and make contribution to your organization. Thanking you in anticipation. Yours Sincerely. Jay Fernando.

Career Overview

Currently, a franchise holder of Testel Australia. As a Test and Tag Technician, I test all electrical equipment according to the AS/NZS 3760 standard ensuring that all electrical appliances are compliant in all sectors including hospitals, aged care, health institutions and other private and public organizations, that I am entrusted with. Began career as Trainee Technician with Telecom Australia and went on to qualify as Technical Officer. I led a team of four technicians in the installation of switching equipment in telephone exchanges in the CBD area. Established and operated a Brakes Plus franchise employing four staff, including two apprentices and went on to own and manage a Mr Muffler franchise. Maintained Store of the month, in both franchise systems regularly for over ten years, by exceptional salesmanship and awesome customer service.

Timeline

Receptionist and Sales - Moorabbin Auto Clinic
09.2019 - Current
Part Time Social Carer - Mable And Like Family
06.2019 - Current
Test & Tag Technician - Testel Australia
04.2009 - Current
Manager - Mr Muffler Glen Waverley
01.2001 - 02.2009
Manager - Brakes Plus Preston
08.1992 - 01.2001
Technical Officer - Telecom Australia
01.1984 - 01.1992
RMIT - Certificate of Technology (Electronics),
Monterey High School - High School Certificate,
Melbourne College of Further Education - , Aged Care And Disability
Test And Tag Trainning Centre - Certificate In Testing And Tagging, Electrical Equipment Installation And Repair

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