Jay Jumanu Sapkota
Canberra,Australia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
McDonald’s
12.2022 - Current
- Front-end cashier/cash handling.
- Delivered prompt, friendly customer service.
- Helped improve overall MCDVoice survey results from satisfied too very satisfied.
- Assisted with maintaining cleanliness in line with company standards.
- Contributed to exceeding standards in all internal quality checks.
- Key achievement: Achieved a 90% customer satisfaction score on average.
THE NUT SHOPPE
12.2022 - 01.2025
- Provided on-site support.
- Assisted customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring satisfaction.
- Maintained accurate records of interactions and followed up on pending matters.
- Collaborated with cross-functional teams to improve processes and enhance customer experience.
- Ensured timely resolution of customer inquiries.
Education
Bachelor of Information and Communication Technology - Software Engineering
Asia E University
09.2021
Skills
- Proficient in Microsoft Office 365 and collaboration tools
- Strong written and verbal communication abilities
- Critical thinking and problem-solving
- Project planning and prioritization
- Proficient in diverse technologies
- Strong deadline adherence
- Workplace safety adherence
Certification
- Certification III in Individual Support (Aging) – Ongoing
- Certification of CPR and First Aid Training (2025-09)
- Certification of manual handling and training (2025-09)
Timeline
McDonald’s
12.2022 - Current
THE NUT SHOPPE
12.2022 - 01.2025
Bachelor of Information and Communication Technology - Software Engineering
Asia E University