Summary
Overview
Work History
Education
Skills
Timeline
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JAY KRISHNA

Surry Hills,NSW

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Liquorland
02.2020 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Bar Supervisor

Spanton Hospitality (Piccolo Bar)
07.2023 - 06.2024
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.

Bartender

Tios Sydney
08.2021 - 07.2023
  • Served high customer volumes during special events, nights, and weekends
  • Performed opening and closing duties
  • Kept bar presentable and well-stocked to meet customer needs
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

Royal Albert
01.2021 - 08.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bartender

Cliff Dive (Night Club)
04.2020 - 12.2020
  • Consistently adhered to established company policies and local liquor laws, ensuring responsible service of alcohol at all times.
  • Streamlined drink preparation processes by maintaining a well-organized workstation with readily accessible tools, glassware, and ingredients.
  • Boosted sales with upselling techniques and recommendations of premium liquor, signature drinks, and special promotions.
  • Proactively monitored patron behavior for signs of intoxication or disorderly conduct, intervening as necessary to maintain a safe environment for all guests.
  • Maintained a clean and organized bar area, ensuring compliance with health and safety standards for optimal guest experience.
  • Handled escalated customer issues calmly and professionally, resolving conflicts diplomatically to maintain a positive atmosphere.
  • Demonstrated versatility by adapting quickly to evolving needs during high-volume periods or special events without compromising quality of service.
  • Enhanced guest experience by creating visually appealing and delicious cocktails tailored to individual preferences.

Bartender

Chin Chin
07.2019 - 12.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Followed strict recipes and drink measurements to minimize product used.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Bartender

Hotel Hollywood
12.2018 - 07.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

Bachelor of Information Technology - Information Technology

Federation University
02.2023

Skills

  • Safe service compliance
  • Customer Service
  • Extensive Beverage Knowledge
  • Liquor restocking
  • Cash Handling
  • Safe alcohol service
  • Drink preparation
  • Drawer Balancing
  • Customer relations
  • Decision making
  • Stock management
  • Sales expertise
  • Complex Problem-Solving
  • Processing payments
  • Point of sale operation
  • Customer Needs Assessment
  • Opening and closing procedures

Timeline

Bar Supervisor

Spanton Hospitality (Piccolo Bar)
07.2023 - 06.2024

Bartender

Tios Sydney
08.2021 - 07.2023

Bartender

Royal Albert
01.2021 - 08.2021

Bartender

Cliff Dive (Night Club)
04.2020 - 12.2020

Sales Assistant

Liquorland
02.2020 - Current

Bartender

Chin Chin
07.2019 - 12.2019

Bartender

Hotel Hollywood
12.2018 - 07.2019

Bachelor of Information Technology - Information Technology

Federation University

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