Jay Lightowler
Devonport
Summary
*A seasoned hands on professional with a rich background in operational management in Retail, coupled with success in excelling in Customer Service and Data Analysis, across other industries.
*Able to enhance team performance and operational efficiency, through driving strategy and Team collaboration.
*Expertise in problem-solving and relationship building, driving significant improvements in productivity and stakeholder satisfaction.
Overview
18
18
years of professional experience
Work History
Store Manager
FoodWorks Supermarkets
02.2019 - 06.2025
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Directed daily operations to ensure efficient store performance and exceptional customer service.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Collaborated with upper management on strategic planning initiatives to align store goals with corporate objectives.
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Led team meetings to communicate goals, address challenges, and foster collaboration among staff.
Senior Key Account Manager
MSC Australia
03.2011 - 12.2018
- Monitored industry trends to stay ahead of competitors, offering relevant solutions to customers'' needs.
- Met existing customers to review current services and expand sales opportunities.
- Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
- Developed comprehensive account plans for strategic growth, aligning with overall company objectives.
- Established trust among clients by demonstrating extensive knowledge of industry trends and providing tailored recommendations based on their specific needs.
- Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
- Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
- Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
- Implemented process improvements within the key accounts division, enhancing efficiency levels across the team.
- Developed and delivered presentations to key customers to position products and services.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Built and maintained strong client relationships to drive business growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Bulk Fuel Specialist
Elite Customer Solutions - BP Australia
07.2007 - 02.2011
- Established quality control measures that ensured consistent delivery of premium-grade fuels to endusers.
- Managed the safe transportation and handling of hazardous materials, adhering to strict safety protocols.
- Maintained accurate records of fuel transactions, enabling effective tracking and analysis of usage patterns.
- Increased workplace safety by conducting regular inspections and enforcing strict compliance with safety regulations.
- Communicated with other workers using signals, radios or telephones to start and stop flows of materials or substances.
- Recorded operating data such as products and quantities pumped, stocks used and operating times.
- Utilized data analytics tools to identify trends in bulk fuel consumption patterns, informing strategic planning efforts related to resource allocation and procurement decisions.
- Developed strong relationships with suppliers, negotiating favorable contracts for bulk fuel procurement.
Education
High School Diploma -
Vic
12.1994
Skills
- Problem-Solving
- Decision-Making
- Relationship Building
- Time Management
- Self Motivation
- Inventory Tracking and Management
- Customer service
- Store operations
- Retail inventory management
- POS systems
Additional Information
- Competent in all MS associated Programs ( ie / XL, Word, Powerpoint ).
- Completion of AFL Accreditation Level 1 & 2- Coaching.
- Excellent knowledge of POS systems
- Strong knowledge of 3PL and Warehousing.
Timeline
Store Manager
FoodWorks Supermarkets
02.2019 - 06.2025
Senior Key Account Manager
MSC Australia
03.2011 - 12.2018
Bulk Fuel Specialist
Elite Customer Solutions - BP Australia
07.2007 - 02.2011
High School Diploma -
Vic
References
Foodworks , Footscray
Jodie Simms - 0448 638 157
MSC Australia
Andrew Karas - 0413 029 178