JAY LUCZKIEWICZ
Charmhaven
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
Work History
Club Supervisor
Wyong Golf Club
10.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Increased revenue with creative marketing initiatives and promotional events.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
Duty Manager
Northlakes Tavern
09.2024 - 10.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bar and Gaming Attendent
Wyong Golf Club
12.2022 - 09.2024
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Completed bar opening and closing procedures.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced hospitality environments.
Education
High School Diploma -
Northlakes High School San Remo
NSWSkills
- RSA/RCG/ARCG certificate
- Organized
- Group and individual instruction
- Register operations
- Staff leadership and direction
- Customer Service
- Food Safety Supervisor
- Task delegation
Timeline
Club Supervisor
Wyong Golf Club
10.2024 - Current
Duty Manager
Northlakes Tavern
09.2024 - 10.2024
Bar and Gaming Attendent
Wyong Golf Club
12.2022 - 09.2024
High School Diploma -
Northlakes High School San Remo
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