Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Jay McKivat

Mount Pleasant,Australia

Summary

Dynamic Care Manager with extensive experience in Home Care Packages/ Support at Hime and NDIS Support Coordination. Proven track record in care planning and compliance management, coupled with strong emotional intelligence and effective communication skills. Committed to delivering compassionate care and enhancing client outcomes through innovative problem-solving strategies.

Overview

10
10
years of post-secondary education
22
22
years of professional experience

Work History

Care Partner

Illawarra Retirement Trust (IRT)
08.2025 - Current

Care Advisor

Multicultural Communities Council Illawarra
07.2024 - 08.2025
  • Home Care Package & Community Home Support Program
  • Wollongong

Care Manager

Community Gateway
05.2023 - 05.2024
  • Home Care Packages and NDIS Support Coordination
  • 1 year contract position

Leisure and Recreational Team Leader

Marco Polo Aged Care Services
05.2022 - 05.2023
  • Residential Aged Care

Care Manager

Care Connect
11.2021 - 05.2022
  • Home Care Packages

NDIS Support Coordinator

Living My Way
02.2021 - 11.2021
  • Disability Services
  • Menai

NDIS Support Coordinator

Community Connections Australia
06.2017 - 02.2021
  • Disability Services
  • Parramatta

Maternity Leave

10.2016 - 06.2017

Care Manager

Community Gateway
03.2015 - 10.2016
  • Home Care Packages

Service Manager

Home With No Steps
01.2011 - 02.2016
  • Disability Services
  • Allambie

Program Coordinator

The Ella Community Centre
01.2005 - 01.2011
  • Disability and Aged Care Services
  • Haberfield

Education

Case Management - Competency Training

Case Management Society of Australia & New Zealand

Certificate III Frontline Management -

Registered Training Office –HWNS
Parramatta

Bachelor of Health Science - Leisure and Health

The University of Sydney
Cumberland
02.2001 - 01.2004

Higher School Certificate -

Pennant Hills High School
Pennant Hills
01.1994 - 12.2000

Skills

  • Case Management - Home Care Packages and Support at Home
  • Support Coordination
  • Care plan management
  • Service planning
  • Risk assessment
  • Quality assurance
  • Compliance management
  • Crisis intervention
  • Client Management Systems
  • Personal care assistance
  • Problem resolution
  • Team collaboration
  • Communication strategies
  • Problem-solving

Training

  • Care Management Skills for Support @ Home, Lorraine Poulos & Associates
  • DISC Management, Zenith HR
  • Clinical Care Management, Lorraine Poulos & Associates
  • First Aid, 02/24, CBD College
  • Cultural Awareness Training (Aboriginal), Illawarra Forum
  • Culturally Responsive Practice, MCCI
  • Understanding the Refugee Experience, Illawarra Forum
  • Dementia Awareness Training, Alzheimer’s Australia
  • Nutrition and Swallowing Documentation, ADHC
  • Addressing Stigma in Asian Communities, Shapes and Sounds
  • Risk Management, SAL Consulting
  • Mental Health First Aid, HWNS and updated MCCI
  • Personal Attack Response Training (PART), HWNS
  • Medication Administration, HWNS
  • PATH and MAPS Facilitator PCP Tools, HWNS
  • Personal Outcomes Measures, CQL
  • Supporting People in Contact with the Justice System, ADHC
  • Evaluating Projects, Programs and Services, CCWT
  • Dealing with Grief and Loss, CCWT
  • Managing Challenging Behaviour, CCWT
  • Conflict Resolution, CCWT
  • Skills for New Managers, CCWT
  • Person Centred Thinking, The Ella Centre
  • Augmentative Communication, Alana Bloom
  • Creative Dance for People With a Disability, Wesley Mission
  • Tube Feeding, Cerebral Palsy Alliance
  • Duty of Care and OH&S, Cerebral Palsy Alliance
  • Epilepsy Management, Epilepsy Association NSW
  • First Aid in Water Environments, Royal Life Saving NSW

Timeline

Care Partner

Illawarra Retirement Trust (IRT)
08.2025 - Current

Care Advisor

Multicultural Communities Council Illawarra
07.2024 - 08.2025

Care Manager

Community Gateway
05.2023 - 05.2024

Leisure and Recreational Team Leader

Marco Polo Aged Care Services
05.2022 - 05.2023

Care Manager

Care Connect
11.2021 - 05.2022

NDIS Support Coordinator

Living My Way
02.2021 - 11.2021

NDIS Support Coordinator

Community Connections Australia
06.2017 - 02.2021

Maternity Leave

10.2016 - 06.2017

Care Manager

Community Gateway
03.2015 - 10.2016

Service Manager

Home With No Steps
01.2011 - 02.2016

Program Coordinator

The Ella Community Centre
01.2005 - 01.2011

Bachelor of Health Science - Leisure and Health

The University of Sydney
02.2001 - 01.2004

Higher School Certificate -

Pennant Hills High School
01.1994 - 12.2000

Case Management - Competency Training

Case Management Society of Australia & New Zealand

Certificate III Frontline Management -

Registered Training Office –HWNS
Jay McKivat