Jay Nguyen

Proven Barista at Guild Coffee and Cocktail, adept in espresso machine operation and delivering exceptional customer service, significantly enhancing customer satisfaction. Skilled in cleanliness and cash handling, I excel in upselling and fostering loyalty through personalized recommendations, driving repeat business without specifying numerical growth. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

• Barista Certificate at Heecky Academy

I possess the ability to adapt swiftly and exhibit a strong eagerness to learn rapidly. My previous experience in marketing has instilled a considerable level of confidence in my communication and interpersonal skills. Furthermore, as a university student, I have engaged in numerous extracurricular activities and held various positions, enhancing my capacity to manage situations effectively.