Summary
Overview
Work History
Education
Skills
Timeline
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Jay Odell

Nambour,QLD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Replenishment, POS & P&C Department Coordinator

Officeworks
10.2022 - 02.2024
  • .Worked as part of a leadership team that consistently achieved high company KPIs in store safety, sales growth, customer satisfaction.
  • Undertook roster scheduling for 3 departments while complying to expected company wage spend and store operational needs.
  • Conducted cash management procedures to company standards to reduce internal loss of revenue.
  • Assisted in recruiting efforts, including interviewing potential team members and conducting initial occupational health and safety training.
  • Trained new team members in company operational standards while assessing their strengths and weaknesses within job roles .
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
    • Constructedructed development plans for new team members to monitor their progression with learning efficient workplace skills.Managedmanaged confrontations and expectations between both customers and team members.

Stationary & Replenishment Department Coordinator

Officeworks
06.2020 - 10.2022
  • Undertook roster scheduling for 2 departments while complying to expected company wage spend and store operational needs.
  • Conducted cash management procedures to company standards to reduce internal loss of revenue.
  • Communicated up-to-date knowledge of store sales, policies and security standards to team members.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw the implementation and maintenance of store merchandising standards to support sales targets.
  • Assisted in recruiting efforts, including interviewing potential team members and conducting initial occupational health and safety training.
  • Trained new team members in company operational standards while assessing their strengths and weaknesses within job roles .
  • Constructed development plans for new team members to monitor their progression with learning efficient workplace skills.
  • Managed confrontations and expectations between both customers and team members.
  • Obtained a forklift licence in order to complete correct and safe loading and unloading of heavy stock items from racking and trucks.

Full Time Retail Worker

Officeworks
02.2013 - 06.2020
  • Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted with inventory management, ensuring accurate product counts and timely restocking.
  • Collaborated with store leadership to execute merchandising standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Presented inviting environments for customers by maintaining store organisation and cleanliness.

Submission Wrestling Coach

Tribal MMA
05.2016 - 09.2018
  • Established a safe and supportive environment for athletes, fostering personal growth and development both on and off the mat.
  • Offered constructive feedback to students to help reach goals.
  • Cultivated a culture of teamwork by facilitating collaborative drills during practice sessions that encouraged growth mindsets within students.
  • Enhanced my students technique through focused one-on-one coaching sessions and group training, leading to increased wins in competitions.
  • Evaluated wrestler performance during practice sessions and provided constructive feedback for ongoing improvement.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Cultivated interpersonal skills by building positive relationships with other coaches and teams within the South East Queensland martial arts community
  • Coached students at submission wrestling and MMA competitions around Brisbane and South East Queensland

Part Time Retail Worker

Officeworks
11.2010 - 02.2013
  • Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Bachelor of Arts - Secondary Education

University of The Sunshine Coast
Sunshine Coast, QLD
06.2027

High School Diploma -

Centenary Heights State High School
Toowoomba, QLD
12.2011

Skills

  • Work Planning and Organization
  • Employee Management
  • Handling Complaints
  • Training and mentoring
  • Workflow Coordination
  • Team Leadership
  • Conflict de-escalation
  • Employee Scheduling
  • Decision-Making
  • Problem-Solving

Timeline

Replenishment, POS & P&C Department Coordinator

Officeworks
10.2022 - 02.2024

Stationary & Replenishment Department Coordinator

Officeworks
06.2020 - 10.2022

Submission Wrestling Coach

Tribal MMA
05.2016 - 09.2018

Full Time Retail Worker

Officeworks
02.2013 - 06.2020

Part Time Retail Worker

Officeworks
11.2010 - 02.2013

Bachelor of Arts - Secondary Education

University of The Sunshine Coast

High School Diploma -

Centenary Heights State High School

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Jay Odell