JAY PATEL
New Farm,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Customer Service Associate
Tech Mahindra/TELSTRA
4 2023 - 01.2024
- Experienced in Sales force, BAT, Modini,SOS,Siebel,CAT,T&DM,Amazon connect, business connect,using all the client’s data base including performing all the troubleshooting as required and replacing the system of the clients in sales force plus having to keep records of all the test performed.
- Met customer call guidelines for service levels, handle time and productivity.
- Adding extra information in the data base as required.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained detailed records of customer interactions, ensuring proper follow-up actions were taken when needed.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Manager
Seven Eleven
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Worked effectively in fast-paced environments.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Appointment Setter (Sales)
Sunlife Energy
06.2020 - 06.2021
- Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact over 45%.
- Navigated complex regulatory requirements related to solar installations ensuring compliance with all applicable policies.
- Contributed to company growth objectives by consistently meeting or exceeding monthly sales quotas.
- Prepared or reviewed detailed design drawings, specifications, or lists related to solar installations.
- Worked out in field 5 days per week focused on going door-to-door to meet potential customers.
- Established long-term client relationships based on trust, reliability, and exceptional service delivery standards.
- Worked closely with installation teams to ensure seamless project execution while minimizing disruptions for clients during the process.
Sales
Hello Fresh
10.2020 - 12.2020
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
- Improved customer service and telecommunication skills to build lasting relationships.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
Education
Masters of business In International Business -
Griffith University
07.2023 -
Bachelor’s In International Business - undefined
Brihan Maharashtra College of Commerce
07.2019 - undefined
Master of Science -
Coursera
USA 04.2001 -
Skills
Websites
Personal Information
Visa Status
Australian temporary Resident (485)
United states B1/B2
Certification
Business Analysis & Process Management
Travelling
I recently visited united states, i was there for 5 months visiting my family and friends had a lot of fun exploring the states like colorado, kentucky,New jersey,New york, Florida,Los Angeles and Illinois. every state has a different history and culture which was very much interesting to know about. The winters are so beautiful as every state has a different time zone and weather conditions are like having summer and winter all together in one country which makes it more interesting.
Timeline
Introduction to Data Analysis using Microsoft Excel
02-2024
Python for Data Science, AI & Development
02-2024
Business Analysis & Process Management
01-2024
Masters of business In International Business -
Griffith University
07.2023 -
Sales
Hello Fresh
10.2020 - 12.2020
Appointment Setter (Sales)
Sunlife Energy
06.2020 - 06.2021
Bachelor’s In International Business - undefined
Brihan Maharashtra College of Commerce
07.2019 - undefined
Master of Science -
Coursera
04.2001 -
Customer Service Associate
Tech Mahindra/TELSTRA
4 2023 - 01.2024
Assistant Manager
Seven Eleven
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