Jay Patel
Clearview,Australia
Summary
Results-driven professional with a strong track record across real estate sales, government service delivery, and corporate training environments. Currently a Sales Associate with Ray White, bringing hands-on experience in client engagement, negotiations, lead generation, and end-to-end sales support, complemented by a solid foundation in CRM management and property marketing. Previously held APS4 and APS5 roles at Services Australia, where I consistently exceeded performance targets, delivered high-quality customer outcomes in complex and sensitive cases, and earned a promotion to Facilitator through demonstrated leadership and capability. Recognized for exceptional communication, stakeholder engagement, and the ability to build trust quickly, I combine commercial awareness with public-sector discipline to deliver results, support teams, and drive positive client and customer experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
RayWhite
, SA
2025 - Current
- Conducted property viewings and answered questions about listings.
- Maintained organized records of client interactions and property details.
- Utilized CRM software to track leads and manage follow-up communications.
- Developed promotional materials to highlight properties for sale or just sold.
- Demonstrated strong communication skills while negotiating offers with clients and agents.
- Drafted contracts and agency agreements.
- Prospected to build new connections and generate leads
- Supported lead agent with property appraisals and sales campaigns
- Responded to online enquiries across various platforms
Facilitator APS5
Services Australia
02.2024 - 2025
- Facilitate and deliver training programs to Services Australia staff at all levels via face-to-face and virtual classroom settings, ensuring a positive and inclusive learning experience.
- Support the scheduling and administration of training sessions, coordinating with APSG Program Leads and relevant business areas.
- Monitor group mailboxes and respond to general enquiries related to training, including course nominations, content, and staff training requests.
- Provide feedback to APSG line managers regarding course content and presentation, contributing to continuous improvement of training programs.
- Build and maintain positive relationships with business areas through effective liaison with the Academy front door.
- Research and respond to participant questions requiring additional detail post-facilitation sessions.
- Temporary Promotion
Service Officer APS4
Services Australia
Adelaide
02.2024 - 2025
- Processed income and assets claims efficiently, ensuring all documentation and information were accurate and complete.
- Managed Automated Income Stream Reviews (ASIR) with a high standard of accuracy and confidentiality.
- Delivered high-quality, customer-centric service by actively listening to customer needs, demonstrating empathy, and providing tailored solutions. For example, assisted a customer experiencing financial hardship by explaining payment plan options and expediting their application, resulting in immediate relief and positive feedback.
- Led daily stand-ups, addressing critical announcements and ensuring team alignment on priorities.
- Delivered training sessions, including a detailed presentation on the malicious call button, educating staff on its appropriate use and reinforcing policy compliance.
- Identified and escalated work allocation issues for Automated Income Stream Reviews (AISR), ensuring timely resolution and improved workflow efficiency.
- Upskilled to roles including Local Peer Support (LPS), Quality Management Officer (QMO), and Quality On-line (QOL), providing additional expertise and support to the team.
- Consistently achieved or exceeded performance indicators, including Customer Service Time, Average Handling Time, Quality of Service, and Transfers.
Education
High School Diploma -
Roma Mitchell Secondary College
11.2020
Bachelor of Information Technology - Artificial Intelligence
University of Adelaide
Adelaide, SASkills
- Customer Service
- Communication
- Problem-Solving
- Team Collaboration
- Technical Proficiency
- Attention to Detail
- CRM software
- Energetic
- Negotiation
Certification
- Certificate IV Sales Representative Registration - SA
- Full South Australian Drivers Licence
References
- References available upon request.
Timeline
Facilitator APS5
Services Australia
02.2024 - 2025
Service Officer APS4
Services Australia
02.2024 - 2025
Sales Associate
RayWhite
2025 - Current
High School Diploma -
Roma Mitchell Secondary College
Bachelor of Information Technology - Artificial Intelligence
University of Adelaide