Jay Puangma
Wongaling Beach,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Guest Services Agent and Reservation (Full Time )
Castaways Resort & Spa Mission Beach
08.2023 - Current
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Responded to guests, including email, telephone, and in-person inquiries.
- Contact the agent when there are an issues from the booking.
- Generated reports on occupancy rates, cancellations, and no-shows.
Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
Administrative Officer ( Pastime)
Castaways Resort & Spa Mission Beach
04.2024 - 10.2024
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Assist marketing team update social media (Facebook, Instagram, Website).at least once a week.
- Banking once a week.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Front Office Manager
LK The Empress (LK Group)
07.2017 - 01.2022
- Managed team of front desk agents, supervising personnel in issue resolution.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Inspected hotel rooms and public spaces to determine cleanliness and need for room updates. - Book large groups of guest for weddings, seminars,conference and other events and offered best available room rates.
- Monitored reservations to track incoming parties and special events.
Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share. - Handled guest complaints and offered complimentary services for hardship cases.
- Maintained important files, running reports and delivering updates on occupancy and revenue. for report management.
Education
Australian (AQF) Graduate Diploma - Communication Arts
Department of Employment, Small Business
Brisbane, QLD 400004.2023
Master of Arts - Master of Communication Art
Sripatum University
Thailand11.2015
Skills
- Check-in and Check out Procedures
- Hospitality Services
- Guest Relations
- Reservation Processing
- Complaint Handling
- Proficient in RMS , MS Office ,EASYFO
- Knowledge of local attractions
- Sales techniques
- Flexible Schedule
- Social Media Marketing
Timeline
Administrative Officer ( Pastime)
Castaways Resort & Spa Mission Beach
04.2024 - 10.2024
Guest Services Agent and Reservation (Full Time )
Castaways Resort & Spa Mission Beach
08.2023 - Current
Front Office Manager
LK The Empress (LK Group)
07.2017 - 01.2022
Australian (AQF) Graduate Diploma - Communication Arts
Department of Employment, Small Business
Master of Arts - Master of Communication Art
Sripatum University
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