Jay Riley
Tamworth,New South Wales
Summary
Proactive Head Shift Supervisor and Bar Manager with extensive experience in staff training, cash handling, and inventory management. Skilled in maintaining optimal operations, ensuring high standards of cleanliness, and fostering a positive customer experience. Strong communication and technical skills drive effective team collaboration and exceptional service.
Overview
7
7
years of professional experience
Work History
Head Shift Supervisor
Red Rooster - Permal PTY LTD
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Head Shift Barista
The North Store
05.2020 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Service Assistant
Ampol Australia
02.2019 - 05.2020
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
Bar Manager
Royal Hotel Put and Kitchen
02.2018 - 02.2019
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Education
Bachelor of Science - Mathmatics
University of New England
Armidale, NSW10.2021
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Inventory control and record keeping
- Strong verbal and written communication
- Technical Support
Painting, hiking, Writing
Enjoys being outside active in nature. Painting both small scale sets and more traditional landscape displays.
Languages
Japanese
Professional Working
Timeline
Head Shift Supervisor
Red Rooster - Permal PTY LTD
10.2023 - Current
Head Shift Barista
The North Store
05.2020 - 10.2023
Service Assistant
Ampol Australia
02.2019 - 05.2020
Bar Manager
Royal Hotel Put and Kitchen
02.2018 - 02.2019
Bachelor of Science - Mathmatics
University of New England
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