JORDYNNE (JAY) SWAN
Harlin,QLD
Summary
I bring a diverse skill set in project management, problem-solving, and collaboration, coupled with a fresh perspective and a strong dedication to quality and success. My adaptability and proactive approach enable me to deliver effective solutions, and I am self-motivated with a strong sense of personal responsibility. I thrive in fast-paced environments, quickly learning and adapting to new situations.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Ocean View Estate’s Winery
Mount Mee, QLD
10.2025 - Current
- Managed wine tasting sessions, enhancing guest experiences and product knowledge.
- Assisted with event setup and coordination, ensuring smooth operations during functions.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Delivering food, filling beverages, and retrieving items for guests.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalised interactions and attention to their preferences, fostering a sense of community within the establishment.
- Utilised POS system to receive and process food and beverage orders.
Team Member
McDonald's Caboolture
Caboolture, QLD
11.2024 - 10.2025
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated the register and handled transactions proficiently, including various forms of payment.
- Maintained high quality food preparation standards, adhering to company guidelines for safety and cleanliness, including hot food, cold drinks and desserts.
- Improved customer satisfaction by providing friendly and efficient service.
- Enhanced team productivity by maintaining a clean and organised workspace for fellow workers.
- Assisted with inventory management and restocking supplies, as well as reducing wait times by managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
Fundraising Volunteer
High School Events Bray Park
02.2022 - 10.2023
- Managed wine tasting sessions, enhancing guest experiences and product knowledge.
- Assisted with event setup and coordination, ensuring smooth operations during functions.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Delivering food, filling beverages, and retrieving items for guests.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalised interactions and attention to their preferences, fostering a sense of community within the establishment.
- Utilised POS system to receive and process food and beverage orders.
Education
YEAR 10 GRADUATE -
Bray Park State High School
Bray Park, QLDSKILLS AND INTERESTS
• Team Player and Collaborator • Customer Service Orientated • Problem-Solver • Adaptable and Flexible • Public Relations Experienced • Public Speaking Enthusiast • Self Motivated • Multitasking Abilities • Handling complaints • Team collaboration • Money handling • Reliability
I have a strong passion for photography and digital art, using tools like Photoshop, Illustrator, and Procreate to create and edit images. I also enjoy acting, participating in theatre, and engaging in creative writing. Additionally, I love baking and cooking, experimenting with new recipes, and capturing the results through food photography.
Additional Information
Provisional Auto Drivers License
Timeline
Front of House Staff Member
Ocean View Estate’s Winery
10.2025 - Current
Team Member
McDonald's Caboolture
11.2024 - 10.2025
Fundraising Volunteer
High School Events Bray Park
02.2022 - 10.2023
YEAR 10 GRADUATE -
Bray Park State High School