Jenn Waterstone

Agile Product Owner / Scrum Team Facilitator

• Clearly articulated and maintained Product Backlog items to ensure alignment with strategic goals and team missions.
• Prioritised backlog items effectively to maximize value delivery and support evolving business objectives.
• Ensured transparency and visibility of the Product Backlog, enabling stakeholders and team members to understand upcoming work and priorities.
• Collaborated closely with the Development Team to ensure shared understanding of backlog items at the appropriate level of detail.
• Led backlog refinement sessions at both Feature and Story levels, breaking down complex features into actionable user stories.
• Facilitated Sprint Planning to maintain a steady flow of ‘Ready’ stories, supporting continuous delivery and sprint execution.
• Actively monitored and validated the value of work delivered by the team, ensuring alignment with customer and business needs.

Thunderhead to Smart Communications Migration Specialist

• Led the end-to-end migration of legacy correspondence templates from Thunderhead to Smart Communications, ensuring continuity and compliance with business requirements.
• Executed a comprehensive lift-and-shift of existing assets, including batch letters and ad hoc UI configurations, into the new platform.
• Configured Output Processing (OP) settings and SmartComm environments to support both high-volume batch and interactive communications.
• Designed and implemented monitoring and alerting mechanisms to ensure stability and performance post-migration.
• Collaborated with business stakeholders to identify and decommission outdated or unsupported functionality, aligning with modern SmartComm capabilities.
• Re-engineered business processes to align with SmartComm’s architecture, improving maintainability and scalability.
• Managed the redirection of print queues and output channels to ensure seamless delivery across all communication streams.
• Supported rigorous testing cycles, including unit, system, and regression testing, to validate migrated assets and configurations.

Migration From ALSL to TAL

• Led the successful migration of systems from ALSL to TAL, ensuring seamless transition and minimal disruption to business operations.
• Managed end-to-end platform migration from ALSL to TAL, including planning, execution, and post-migration validation.
• Executed strategic migration initiative transitioning core functionality from ALSL to TAL, enhancing system performance and maintainability.
• Oversaw the transition from ALSL to TAL, aligning technical implementation with business continuity and compliance standards.
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Managed resources effectively to avoid unnecessary delivery delays.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.

Correspondence & Configuration Specialist | Project & BAU Operations

• Collaborated across Project and BAU teams to maintain and enhance customer communication assets, ensuring alignment with business and regulatory standards.
• Designed, updated, and managed templates, forms, enclosures, shared content, batch configurations, stylesets, layouts, and scripting to support dynamic correspondence generation.
• Maintained and configured business objects, document properties, and channel selection logic to optimise delivery across multiple platforms.
• Conducted comprehensive unit and system testing, including test planning, execution, defect analysis, and resolution, ensuring high-quality deliverables.
• Adhered strictly to SDLC and release protocols, demonstrating strong compliance and governance awareness.
• Applied Boolean logic to streamline configuration and scripting tasks, improving efficiency and accuracy.
• Brought deep understanding of the Life Insurance industry, with exposure to marketing principles and brand/style compliance in customer communications.
• Built and maintained excellent customer relationships, resolving issues promptly and professionally to support business continuity and satisfaction.