Jay Purohit
Geelong
Summary
Dynamic Business Development Manager with a proven track record at Commander Business Centre, enhancing sales volume and cultivating strong client relationships. Skilled in CRM software and strategic thinking, I excel in contract negotiation and relationship management, driving substantial sales growth and team performance.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Commander Business Centre
Geelong
05.2024 - Current
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Store Manager | Business Development Specialist
Yes Optus
Launceston
04.2021 - 05.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategic partnerships with key industry players to drive revenue growth.
- Increased client acquisition by researching and identifying new business opportunities.
- Streamlined internal processes to maximize efficiency in pursuing new business opportunities.
- Provided comprehensive training for junior team members to enhance their skills in driving sales performance.
- Utilized CRM tools for effective management of leads, tracking progress toward sales goals, and evaluating the success of marketing campaigns.
- Secured high-value contracts through persuasive negotiation tactics, contributing significantly to revenue generation efforts.
Customer Service Executive
StarTek
07.2020 - 04.2021
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions over the phone.
- Processed customer order, quote and return transactions and offered additional products and services.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
Sales Consultant
Iselect
10.2019 - 06.2020
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Field Sales Representative
Red Energy
05.2018 - 07.2019
- Traveled throughout assigned territory to leverage leads and visit existing customers and new customers.
- Conducted research to monitor market conditions and industry competitors.
- Represented company brand during customer and prospect interactions.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Used scripts or persuasive sales techniques to convince clients in purchasing virtual energy products
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Electricity and Gas products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
Concentrix
01.2017 - 01.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
Education
Master of Engineering - Mechanical Engineering
Central Queensland University
Melbourne, VIC12.2019
Bachelor of Engineering - Mechanical Engineering
Gujarat Technological University
Gujarat, India06.2017
Skills
- Sales and Marketing
- Employee performance evaluations
- Proficient in FMCG products
- Business Development
- Employee scheduling
- Contract Management
- Sales growth
- Training
- Proposal writing
- Relationship Management
- Contract negotiation
- Sales strategy development
- Account management
- Customer relationship management
- CRM software
- Networking skills
- Strategic thinking
Skills
- Business Analysis
- New business opportunities
- CRM Management
Additional Information
- Full Australian Driver's License holder
- Flexible in working shifts
References
Available on request
Systems & Software's
- Salesforce
- Jarvis
- Citrix
- Card-One
- PeopleSoft
- Oracle
- iKnock
- Basic Internet Operations
- MS Office
References
References available upon request.
Timeline
Business Development Manager
Commander Business Centre
05.2024 - Current
Store Manager | Business Development Specialist
Yes Optus
04.2021 - 05.2024
Customer Service Executive
StarTek
07.2020 - 04.2021
Sales Consultant
Iselect
10.2019 - 06.2020
Field Sales Representative
Red Energy
05.2018 - 07.2019
Customer Service Representative
Concentrix
01.2017 - 01.2018
Master of Engineering - Mechanical Engineering
Central Queensland University
Bachelor of Engineering - Mechanical Engineering
Gujarat Technological University
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