Jaya Byra
Sydney,Australia
Summary
Dedicated IT professional with a solid foundation in technical roles and a proven track record in privileged access management (PAM) since June. Seeking a career objective that leverages my technical expertise and extensive PAM experience to contribute effectively in securing critical systems and data. Eager to apply my skills in configuring and maintaining PAM solutions, enforcing access controls, and collaborating with cross-functional teams to enhance cybersecurity measures. Committed to staying abreast of industry trends and continuously improving security protocols for optimal organizational protection.
Overview
4
4
years of professional experience
Work History
IPAM Support Analyst
TechMahindra Pty Ltd, Client -Singtel Optus Pty Limited
, Australia
06.2023 - Current
- Provide timely and efficient technical support to end-users and administrators utilizing One Identity Safeguard, addressing issues related to the installation, configuration, and operation of the PAM solution.
- Manage and prioritize support tickets for incidents involving One Identity Safeguard, collaborating with users and IT teams to investigate and resolve escalated issues.
- Assist users and administrators in effectively utilizing One Identity Safeguard features, offering training sessions and creating documentation to enhance user knowledge.
- Monitor the performance and health of One Identity Safeguard systems, proactively identifying and addressing potential issues before impacting users.
- Assist in configuring and deploying One Identity Safeguard instances, ensuring proper setup in alignment with organizational requirements in collaboration with the implementation team.
- Stay informed about software updates, patches, and new releases for One Identity Safeguard, coordinating with relevant teams to apply patches and updates in a timely manner.
- Act as a liaison between the organization and One Identity Safeguard vendor for issue resolution and support, providing feedback to the vendor on product enhancements.
- Handle access requests and provisioning related to One Identity Safeguard, ensuring compliance with security policies.
- Maintain comprehensive documentation for known issues, troubleshooting procedures, and solutions, updating knowledge base articles for user self-service.
- Collaborate with the security team to address and resolve security incidents related to privileged access, assisting in the implementation of security policies within One Identity Safeguard.
- Generate regular reports on support activities, issue resolution, and system performance, communicating key metrics and trends to management.
- Stay updated on new features and capabilities of One Identity Safeguard through participation in training sessions and certifications to enhance technical skills.
- Managed user accounts within Active Directory environment while ensuring compliance with company's security policies.
- Ensure that support activities align with compliance requirements related to privileged access, collaborating with compliance teams during audits.
Technical Support Engineer
Capgemini Pty Ltd
Gurgaon, INDIA
07.2020 - 02.2023
- Serve as the initial point of contact for employees seeking IT assistance via phone, email, or in-person.
- Provide Level 1 / 2 technical support, including password resets, account setup, and software installation
- Handle more complex technical issues related to hardware, software, and network systems
- Collaborate with Level 3 support or specialized teams to resolve issues that require advanced expertise
- VPN connectivity issues
- Troubleshoot telephony issues
- File and Print / Print Server management
- Troubleshoot network outages or issues (Cisco Routers and Vlan)
- Resolve internet, intranet access issues
- Configure and setup access to shared data/mailboxes
- Trace and remap missing network drivesEstablish a streamlined process for enrolling mobile devices into the MDM solution, ensuring security protocols are followed while simplifying the user experience.
- Set up and configure devices to ensure seamless integration with Teams, including installing and managing the Teams app, configuring settings for optimal performance, and ensuring compatibility with the organization's infrastructure.
- Implement and enforce security policies through MDM, such as passcode requirements, encryption settings, app permissions, and remote wipe capabilities, to safeguard sensitive data accessed through Teams on mobile devices.
- Manage the deployment, updating, and maintenance of the Teams app on users' mobile devices, ensuring they have access to the latest features and security patches.
Education
Bachelor of Technology - Computer Science & Engineering
Jawaharlal Nehru University
01.2020
Skills
- Windows Server
- Active Directory
- User Account Management
- Incident Management
- Debugging
Personal Information
Title: IPAM Support Analyst
References
References available upon request
Affiliations
In pursuit of the IPAM Support Analyst role, I've immersed myself in cybersecurity workshops.These validate my commitment to staying current in cybersecurity. Open-source contributions showcase my hands-on experience, emphasizing my alignment with collaborative, community-driven initiatives. Active participation in tech meetups and forums underscores my dedication to staying informed about evolving industry trends. Volunteering in tech projects reflects my balance between personal growth and societal impact, while leadership roles in tech clubs demonstrate my ability to balance leadership and technical interests effectively. Hackathon participation hones my problem-solving skills, crucial in cybersecurity. Lastly, my engagement in blogging and technical writing underscores my communication skills, vital for the collaborative nature of the IPAM Support Analyst role. Collectively, these experiences highlight my well-rounded approach, making me an ideal candidate for the role, equipped to navigate the complexities of cyber technology and identity access management.
Languages
English
Full Professional
References
References available upon request.
Timeline
IPAM Support Analyst
TechMahindra Pty Ltd, Client -Singtel Optus Pty Limited
06.2023 - Current
Technical Support Engineer
Capgemini Pty Ltd
07.2020 - 02.2023
Bachelor of Technology - Computer Science & Engineering
Jawaharlal Nehru University
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