JAYA K C
KELLYVILLE,NSW
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Experience Executive
Intercontinental Sydney
08.2023 - 04.2025
- Company Overview: IHG Hotels and Intercontinental Group
Guest Service Agent
Intercontinental Sydney
02.2023 - 08.2023
- Company Overview: IHG Hotels and Intercontinental Group
- I was responsible for checking in and out guest from the hotel room, handling guest complaints, assisting guests with their special requests, and allocating rooms to guests.
- IHG Hotels and Intercontinental Group
Executive Housekeeping Manager
Punthill Apartments Norwest
10.2022 - 01.2023
- Company Overview: Paramount Kleen Group
- I was responsible for the housekeeping department, staffing, managing budget and productivity, stocktakes, supervising the work of room attendants (RA) and Houseperson (HP) and training the newcomers.
- I was also responsible for rostering and communicating with other HSK teams to ensure the cleanliness of our rooms.
- Paramount Kleen Group
Executive Housekeeping Manager
The Star Grand and residences
08.2022 - 10.2022
- Company Overview: Silk Hospitality
- Silk Hospitality
Front of House Staff
Coogee Beach Club
09.2020 - 06.2021
- I was responsible for booking events and pares and taking orders at the Bistro of Coogee Beach Club.
- I was responsible for securing and arranging events with 40 or several people.
Administration Officer
Student Vibes Education and Visa Services
05.2020 - 03.2021
- As an administrative team, I was responsible for customer relationship management, data entry, College Enrolment of students at universities and colleges, the mediator of students and the Educational Institution, and documentation.
Education
GED -
Queens Ford College
Parramatta, NSW05.2023
BACHELOR OF ACCOUNTING -
AUSTRALIAN INSTITUTE OF HIGHER EDUCATION
01.2022
Skills
- Customer Service
- Hospitality Industry
- Cross-functional coordination
- Exceptional communication
- Guest relations
- Loyalty promotion
- First aid training
- Concierge support
- Complaint handling
- Reservation management
Certification
- Responsible Service of Alcohol Certificate, 12/31/26
- First Aid Certificate, 04/13/22
Languages
English
Hindi
Nepali
Personal Information
Date of Birth: 01/07/00
Timeline
Guest Experience Executive
Intercontinental Sydney
08.2023 - 04.2025
Guest Service Agent
Intercontinental Sydney
02.2023 - 08.2023
Executive Housekeeping Manager
Punthill Apartments Norwest
10.2022 - 01.2023
Executive Housekeeping Manager
The Star Grand and residences
08.2022 - 10.2022
Front of House Staff
Coogee Beach Club
09.2020 - 06.2021
Administration Officer
Student Vibes Education and Visa Services
05.2020 - 03.2021
GED -
Queens Ford College
BACHELOR OF ACCOUNTING -
AUSTRALIAN INSTITUTE OF HIGHER EDUCATION
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