Jaya Kunjaboo
Minto,NSW
Summary
Dynamic Team Leader at Macarthur Family & Youth Services with a proven track record in enhancing team performance and fostering collaboration. Expert in conflict resolution and staff training, I implemented a comprehensive reporting system that improved service quality standards, empowering team members to excel and achieve organizational goals.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Leader
Macarthur Family & Youth Services
11.2019 - Current
- Prioritised clients allocations to Caseworkers in the team.
- Lead a team of seven Caseworkers, enforce performance expectations for the team, monitoring monthly progress towards goals and providing constructive feedback as needed.
- Provided ongoing support to direct reports, addressing concerns or questions promptly Staff members could remain focused on their tasks.
- Assisted in recruitment to support the Director
- Attend meetings and collaborate with other stakeholders and funding bodies
- Promoted culture of continuous improvement by encouraging feedback from all organisational levels and implementing actionable changes.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Devised and implemented processes and procedures to streamline operations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Closely monitoring service quality standards and measures to reach organisational funding targets.
Social Caseworker
Macarthur Family & Youth Services
02.2019 - Current
- As a Caseworker, I support families and young people to enhance safety, well-being and independence through case
management, advocacy and collaboration.
• Child Protection & Risk Assessment: Identified and managed child protection concerns, regularly sight children, conduct home visits, and assess risks to ensure family safety.
• Case Management & Goal Planning: with a child focus Worked intensively with families to develop, implement, and review case plans; focused on economic stability, education, relationships, and safety.
• Referral & Support Coordination: Liaised with government and non-government organisations, schools, and support
services to provide tailored interventions for families.
• Client Engagement & Advocacy: Built professional, empathetic relationships with families, empowering them with skills and resources to address challenges such as homelessness, mental health, and domestic violence.
• Group Work & Capacity Building: Facilitated family support groups, delivered educational sessions, and encouraged
self-determination through workshops and community engagement. These include: facilitating Circle of Security for parents; attended workshops in Complex Case Management; Tough Conversation in Child Protections; 123 Magic & Emotional Coaching; Suicide Alertness; and Identifying and Reporting Children & Young People at Risk course.
• Mandatory Reporting & Compliance: Adhered to child protection regulations, maintain accurate case notes, and report identified concerns to the Child Protection (DCJ) as required.
• Interagency Collaboration: Participated in service networks, case reviews, and professional development activities to
enhance service delivery. & coordinated Goal settings for clients and reducing barriers to access. - Supported clients in achieving self-sufficiency through goal-setting, and ongoing follow-up meetings.
- Applied strength based best practices, attend case reviews on complex case management scenarios.
Home Mortgage Consultant
Astute Mortgage & Connective Mortgages
03.2005 - 10.2019
- Accredited with 22 lenders under the licence of the Aggregator.
- Assessed clients' financial data to determine loan and lender suitability
- Advised clients on loan process and specialized topics in home purchasing such as Pre-approval, Cooling Off periods and Approved In Principle,
- Regularly attended lender presentations and updated knowledge on policy changes and new products from the lenders
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Presented, explained and processed home loan documents such as Pre-Approval letters, Loan Offer & Mortgages, Direct Debit to borrowers.
- Walk with clients throughout the whole home buying process and post-settlement i.e six monthly follow-up, adhoc calls etc.
Education
BACHELOR IN SOCIAL WORK - Social Work
University of Western Sydney
Sydney, NSW04-2019
Skills
- Teamwork - motivation, collaboration & provide Supervision
- Detail-Oriented Problem Solving
- Staff Training Expertise
- Work Planning
- Conflict Resolution
- Facilitating Team Meetings
- Effective Verbal Communication
- Effective Time Management
- Concept Ideation
Accomplishments
- Successfully managed operations of the Organisation whilst in the relief Director role for seven weeks in 2023
- Achieved targets through effectively monitoring data each quarter.
- Used Microsoft Excel to develop target tracking spreadsheets and shared with other Team Leaders
- Supervised team of seven staff members.
- Introduced consistencies in the team i.e paperwork, labelling subject matters on CDS etc
- Maintained IFP funding by proving no gaps in services - from 40% to 0%
Certification
Complex Case Management Course
Tough Conversation in Child Protection
Circle of Security
123 Magic & Emotional Coaching
Received MFYS Recognition of Outstanding
Achievement for the Month Award (July 2024).
Child Protection - Identify and Report
SafeTALKS Suicide Alertness Workshop
Providing Effective Supervision
Managing and Leadership
Directors Award/Global Achievers Award
Directors Award was given by the Director of MFYS in Sept 2023 for outstanding work during the relief Director period
Global Achievers - University of Western Sydney
Languages
English
Full Professional
Tamil
Professional Working
Malay
Professional Working
Interests
- I enjoy cooking for friends and family gatherings
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Team Leader
Macarthur Family & Youth Services
11.2019 - Current
Social Caseworker
Macarthur Family & Youth Services
02.2019 - Current
Home Mortgage Consultant
Astute Mortgage & Connective Mortgages
03.2005 - 10.2019
BACHELOR IN SOCIAL WORK - Social Work
University of Western Sydney
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