Jaya Tait

• Conducted in-depth client interviews, completed Mental Status Exams/observations, and facilitated the administration of standardised assessments to gain the necessary information for diagnosis.
• Conducted thorough risk assessments with clients to determine the potential risk of harm and developed/ implemented safety plans to mitigate identified risks.
• Maintained accurate, detailed and timely case notes for each client session, ensuring compliance with legal and ethical standards.
• Formulated tailored treatment plans based on assessment outcomes, adhering to a client-centred approach aligned with evidence-based practices.
• Implemented personalised treatment plans rooted in Cognitive Behavioural Therapy (CBT) principles to address a wide range of psychological concerns within a diverse client intake.
• Collaborated with supervisor, fellow practitioners, and individuals from the client's interpersonal networks to ensure comprehensive psychological care and enhance treatment outcomes,
• utilised a range of verbal and non-verbal counselling skills to build a high level of rapport with clients and maintain a safe and supportive space.

• Excellent problem-solving skills, resolving guest and employee complaints to maintain customer satisfaction and workforce effectiveness.
• Displayed use of excellent verbal communication skills, utilised to build strong interpersonal connections with others and work effectively with all team members.
• Maintained efficiency and accuracy in the workplace through clear communication, good attention to detail and organisational skills.

(Note: I have worked in this role on and off since 2019 depending on residence)

• Warmly greeted new customers and built immediate positive connections with guests through excellent verbal communication skills, earning recommendations from satisfied customers.
• Displayed outstanding problem-solving skills including identifying the problem and formulating a range of solutions to provide the patron.
• Displayed a high level of social perceptiveness, understanding customers' reactions and adapting service as necessary for customers to have a positive experience.

• Excellent active listening skills and ability to collaborate and work as a team, building rapport with all staff members and customers.
• Displayed enthusiasm and promoted excellent service to customers whilst resolving any complaints (guest or employee) promptly and professionally.
• Proven ability to learn quickly and adapt to new situations.