Jayadev Murthy
Melbourne,VIC
Summary
Coordinated Duty Manager with more than 4+ years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager on Duty
Marriott International, Inc.
Richmond, VIC
05.2022 - 11.2022
- Oversaw day-to-day operations of 170+ room hotel with staff of 50+ employees.
- Supervised team of4+ front desk agents and helped to resolve issues arising during shifts.
- Enrolled 32 avg/month new guests to Marriott Bonvoy loyalty program contributing to 40% of the team goal.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Office Team Leader
Pegasus Apart'Hotel
Melbourne, VIC
04.2021 - 04.2022
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Motivated staff by setting goals, providing ongoing feedback and rewarding and recognizing employees.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Collaborated with house keeping, restaurant and maintenance departments to oversee smooth operation.
Duty Manager
Brady Hotels Central Melbourne
Melbourne, VIC
04.2019 - 03.2021
- Processed check-ins and check-outs, created reservations and processed special requests.
- Suggested room and breakfast package upgrades to customers to boost revenue by 10% per room.
- Coordinated arrivals and departures of VIPs.
- Audited and balanced reports from day shifts.
- Balanced cash drawers and recorded receipts.
- Verified all End of day (EOD) work has been performed by other departments.
Assistant System Engineer
Tata Consultancy Services
Bengaluru,, India
09.2015 - 09.2017
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Coordinated statistical data analysis, design and information flow.
- Developed tables, views and materialized views using SQL.
- Evaluated trends to understand competitive environments and assess current strategies.
- Participated in requirements meetings and data mapping sessions to understand business needs.
Education
Master of Business - Sport Management
Deakin University
Melbourne, VIC05.2020
Bachelor of Engineering - Mechanical
PES College of Engineering
Mandya, India07.2015
Skills
- Opera
- Reservations management
- Customer Service
- Guest accommodations
- Data Collection
- MS Excel
- Communication
- Data Analysis
- Report Generation
- Strategic Planning
Certification
- Responsible Service of Alcohol (RSA)
- Unlock Excel VBA & Excel Macros (Udemy)
Extracurricular
Indian Red Cross Society, 2012-2015
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with recordkeeping to maintain data for ongoing grant funding and regulatory compliance.
- Encouraged donations by supporting community fundraising events and campaigns.
- Organized and managed events and projects as part of community support services.
Student Secretary, PES college of Engineering, 2014
- Organized state level technical symposium called Mecholites-2K14 which included events like Auto Expo, Esports, Dirt Bike Race, Robot competition and many more.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
Referees
Renz San Diego
Head Chef
Element Melborne Richmond
Ph: +61 421959759
Email: renz.sandiego@marriott.com
Oscar Lau
Assistant Front Office Manager
Pegasus Apart'Hotels
Ph: +61 401206924
Email: oscar.lau@pegasussuites.com.au
Nalin Samaranayake
Operations Manager
Brady Hotels Central Melbourne
Ph: +61 402723705
Email: nalins@bradyhotels.com.au
Timeline
Manager on Duty
Marriott International, Inc.
05.2022 - 11.2022
Front Office Team Leader
Pegasus Apart'Hotel
04.2021 - 04.2022
Duty Manager
Brady Hotels Central Melbourne
04.2019 - 03.2021
Assistant System Engineer
Tata Consultancy Services
09.2015 - 09.2017
Master of Business - Sport Management
Deakin University
Bachelor of Engineering - Mechanical
PES College of Engineering
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