Jaya Ganesh Gopu
Melbourne,AU
Summary
Experienced Salesforce Administrator with multitasking abilities to be placed in a challenging organization that gives me scope to update my knowledge & skills in accordance with the latest trends and be a part of a team that works towards growth of organization. Committed to lifelong learning and personal development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Store Person
Staff Australia
2022.10 - 2024.02
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
Retail Assistant
7-Eleven
2016.06 - 2022.09
- Effectively communicated with customers, and responding to customer inquires, and located merchandise across various stores to address customer needs with high satisfaction
- Used POS system to process sales, returns, online orders and gift card activations
- Skilfully managed and carried out day-to-day duties accurately and efficiently
- Known for consistently greeting customers in a friendly manner by regular customers and managers, resulting in a successful shopping experience
- Recognized for consistent delivery of exceptional service to customers
- Acknowledged for maintaining a safe and clean working environment by complying with procedures, rules and guidelines for food safety regulations.
Shift Supervisor
IGA
2016.11 - 2019.11
- Used MS Excel to organize stock data and delivery reports
- Monitored office inventory by tracking stock items with advanced skills in MS Excel
- Created visually appealing dashboards in Excel using pivot tables and VLookUP
- Utilized MS Excel to do weekly roaster and track staff hours
- Coordinate and oversee store operations including employee management, store promotion, ordering, stocking, in-store audits, customer relations, employee relations, and training and coaching of new retail assistants on merchandise systems, procedures, product display, customer service techniques and inventory management
- Brainstormed and implemented strategies to minimize costs, resulting in increased profits for the store
- Implemented effective ways to promote promotional offers by engaging with customers and identifying what their needs and challenges were
- Developed strong customer service skills while also keeping an eye on trends, brand presence, and branding techniques
- Maintained a calm, professional demeanor at all times, including when dealing with difficult customers.
Education
Diploma of Project Management -
Australian Pacific College
Gold Coast, Australia09.2021
ACS Professional Year -
Indus Institute
Brisbane, QLD11.2019
Master of Information Systems -
University of Southern Queensland
Toowoomba, QLD06.2018
Bachelor of Technology: Mechanical Engineering -
Gudlavelleru Engineering College
Gudlavelleru, India05.2014
Skills
- Salesforce Customization
- Salesforce Configuration
- Lightning Experience
- Sales Cloud Management
- Multitasking Abilities
- Problem-solving abilities
- Excellent Communication
- Attention to Detail
- Organizational Skills
Projects and internships
- Australian Property Center, Gained knowledge on filtering and sorting data after using spreadsheets. Effectively completed the tasks on spreadsheet by keeping record and maintenance. Enhanced relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment. Finished more number of targets by prioritising and updating the data in spreadsheets. Acknowledged my manager for consistently being a diligent member of the team, completed work within strict timeframes and always providing support to co-workers. Selected by the manager to act as a team leader to distribute and assign tasks to all other interns.
- Bharat Electronics Limited, Selected as a team leader for the project and commended for completing the project within strict deadlines with favourable results. Modified and improved the product program process of the CNC machines using codes to reduce the machining time. Generated graphs using Excel graphical formula to analyse machining time, resulting in a high accuracy.
- Mobile Application, Developed a mobile application to solve donation and logistic issues, resulting in providing people with food and shelter. Dramatically improved customer ease of use and clarity of information by collecting donations. Acted as team leader of three students and whilst completing the project work on time and with favourable results.
Certification
Salesforce Certified Administrator 201.
Accomplishments
- Honoured with 'Best Employee' award by Franchisee in the 7-Eleven in Nov 2019.
- Received '7-eleven Superstars Award' for highest combo % of sales during Feb 2020
References
Provided upon request.
Timeline
Warehouse Store Person
Staff Australia
2022.10 - 2024.02
Shift Supervisor
IGA
2016.11 - 2019.11
Retail Assistant
7-Eleven
2016.06 - 2022.09
Diploma of Project Management -
Australian Pacific College
ACS Professional Year -
Indus Institute
Master of Information Systems -
University of Southern Queensland
Bachelor of Technology: Mechanical Engineering -
Gudlavelleru Engineering College
Salesforce Certified Administrator 201.
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