Jaya Harris Sivakumar
39, Lonsdale Street, Melbourne,VIC
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
System Engineer
Infosys Ltd.
05.2021 - 07.2023
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Managed and administered MS Teams collaboration platform, including user account provisioning, channel setup, and integration with Office 365 apps
- Provided first-level technical support to end-users, resolving hardware and software issues via email, or in-person.
- Managed the data of Provident Funds and Retiral Benefits systems and infrastructure.
- Maintained the specialized division of PF, National Pension Scheme (INDIA) and its respective development authority.
- Extracted data from multiple sources and organizing in a proper excel format that can be easily understood.
- Extensive practical experience with the client’s walkthroughs of the applications and modules.
Office Manager
Bullion Association
12.2020 - 05.2021
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
System Analyst
Volkswagen
08.2019 - 10.2019
- Collaborated with upper management to drive strategy and implement new processes.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Performed workflow analysis and improved data flow by updating the production layout.
- Established and maintained quality documentation (Control Plans, PFMEA).
- Defined and documented scope of projects for distribution to team.
Education
Master of Science - Business Information Technology
Royal Melbourne Institute of Tech
Melbourne, VIC08.2025
Bachelor of Science - Mechatronics Engineering
Kumaraguru Business School
India04.2020
Skills
- Customer Service: Client Assistant, Customer & User-end support
- Technical Skills: Microsoft Azure, Office 365, MS Teams, IT support
- Tools & Software: Helpdesk Software, Ticketing System, Microsoft Office Suite
- Role & Experience: Desktop & Technical Support, Level 1-2 Helpdesk
- Soft Skills: Communication skills, Interpersonal skills, Problem solving abilities
Leadership Experience
- Team SPOC: Immersion Program, Swinburne University, Victoria - Analyzed the Methodological Management Study in Culligan International Water System.
- Executive Secretary of Mechatronics Department - Demonstrating and performing the managerial and administrative duties.
- Treasurer of Bullion Association - Collaborated with board members on fundraisers and workshops that generated revenue and increased membership by 20%
Timeline
System Engineer
Infosys Ltd.
05.2021 - 07.2023
Office Manager
Bullion Association
12.2020 - 05.2021
System Analyst
Volkswagen
08.2019 - 10.2019
Master of Science - Business Information Technology
Royal Melbourne Institute of Tech
Bachelor of Science - Mechatronics Engineering
Kumaraguru Business School
Similar Profiles
NAVED ANWAR MAULAVINAVED ANWAR MAULAVI
Digital Specialist Engineer L2 (JL5) at Infosys Ltd.Digital Specialist Engineer L2 (JL5) at Infosys Ltd.
Manish KumarManish Kumar
Senior Consultant at Infosys Ltd.Senior Consultant at Infosys Ltd.
Vamsi GorribandaVamsi Gorribanda
Network Analyst at Infosys Ltd.Network Analyst at Infosys Ltd.
SREEJAI K PILLAISREEJAI K PILLAI
Technology Analyst at Infosys Ltd.Technology Analyst at Infosys Ltd.
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School