JAYAKUMAR MOOLACHERI

Dynamic and results-driven Senior Manager, Facilities and Operations, leveraging over 23 years of diverse experience across Facility and Workplace services, Corporate Real Estate, Employee Health and Safety, Hospitality, Customer Experience, and Learning Services. Proven track record of creating and maintaining exceptional work environments that drive employee engagement, safety, and wellbeing. Known for achieving measurable results in optimizing operational efficiency, enhancing employee satisfaction, and delivering superior customer service. Recognized for exceptional people, organizational, customer experience skills and unwavering commitment to work.

With over 23 years of experience across diverse industries, I excel as a Facilities and Workplace Operations Leader, adept at creating and managing optimal, collaborative, and safe work environments for employees and customers. I have a strong background in facility management, hospitality, customer service, learning and development, and change management, with credentials in ISO 45001 and ISO 14001 standards. In my most recent role as Head of Facilities, operations, and Workplace Services for Australia and New Zealand, I was responsible for designing and implementing workplace solutions that enhanced employee experience, performance, wellbeing, and safety. I drove Real Estate strategy and led end-to-end lifecycle of transactions. I conducted onboarding sessions for new hires and organized employee events to make the office a great place to work. I led the ISO certification process and successfully promoted safety culture by driving the HSE awareness programs. I led office readiness, relocation, and consolidation projects. I also successfully completed a short-term assignment to lead the facility integration projects in Japan. Previously, I headed the National operation and Client experience of Executive Briefing Centers, where I created lasting impressions for visiting clients. I managed the physical infra of briefing center facilities across India, maintained high standards of hospitality and hosted over 8000 client visits. As the Head of Learning Services in a luxury hotel, I designed, developed, and delivered innovative training programs and workshops for various audiences. I spearheaded Employee Health and Safety and conducted quality campaigns to spread awareness. I demonstrated excellent skills in employee development and actively promoted the reward and recognition program. My mission is to deliver excellence, innovation, and experience in every workplace I manage. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Certified Fire Fighter
• Certified First Aider
• People Manager - Level II
• Leading Diverse Teams
• Managing a Hybrid Work Environment
• Managing People Essentials
• Power Messaging
• Art of Feedback
• Developing Emotional Intelligence

• Head - Facilities, operations, and Workplace Experience, Wipro Ltd., North Sydney, 07/2018, 11/2023, Successfully integrated Six acquired facilities, during 2021-23., Commissioned Four new state-of-the art facilities during 2018-22., Successfully completed Four refit projects between 2018 and 2022., Successfully executed Two major consolidation projects in Japan in 2022., Secured and consistently maintained ISO 45001 and ISO 14001 certifications., Successfully rolled out IFMS and covered all facilities and delivery centers in Australia., Implemented innovative workplace designs that helped boost Employee Experience Score., Orchestrated a prestigious Global event in 2019, ensured an unparalleled experience., Developed and drove organization's RE strategy - Integration, relocation, downsizing., Directed day-to-day admin operation and services for offices and delivery centers., Created and implemented workplace operating policies and ensured strict compliance., Conducted employee onboarding sessions and orientation programs for new hires., Acted as the point of contact for all employees, providing operational assistance., Organized employee engagements, events, and employee recognition programs., Initiated workplace experience enhancement activities and programs., Conducted pulse surveys, to understand and improve employee experience in workplaces., Captured and broadcasted data representation of voice of internal customers., Owned, cultivated, and reviewed processes, ensuring a streamlined approach across sites., Actively drove and promoted Employee Health and Safety and wellbeing initiatives., Consistently rolled out safe working practice awareness programs., Support extended to remote working employees, including ergonomic assessments., Directed and guided the integrated facility service team across Australia., Managed Capex and Opex budgets and introduced cost-control initiatives., Directed front office operations, maintained visitor protocols and security compliances., Drove space management and ensured optimum utilization across the facilities., Extended support in project management, outbound training, and development programs., Worked with HR to organize employee-connect and townhall events., Executed branding and rebranding work in facilities, as per marketing guidelines., Conducted periodic site inspections and risk assessments, to promptly address deviations., Managed third party service providers and ensured SLA in operations and KPIs., Drove sustainability in day-to-day operation, to achieve net-zero status., Prepared and maintained ISO certification on Health, Safety and Environment.
• Head- India Operations and Customer Experience, Executive Briefing Centers, Wipro Ltd., Wipro Ltd., 12/2011, 07/2018, Directed over 8000 high-profile client visits between 2012 and 2018., Achieved an exceptional CSAT score of 97% for performance standards in Briefing Centers., Recognized with 'Thanks a Zillion'- customer experience award for hosting Platinum clients., Successfully rolled out IFMS across all briefing centers in India., Directed workplace services and business operation of Briefing centers., Managed highly customized and client-centric briefing centers across India., Fostered a high-performance team, through continuous training and mentoring., Captured and analyzed customer feedback and identified opportunities for improvement., Used Six Sigma methodologies to identify and address gaps in learning management., Led space-designing and maintenance to create client experience., Designed and organized client visits by coordinating with multiple stakeholders., Worked closely with the business leaders to design the client visit experience., Coordinated with govt. agencies for state head visits., Managed in-house catering units. Run quarterly menu engineering., Worked with Marketing team for branding work in briefing centers., Tracked maintenance schedule towards facility infra and equipment., Conducted periodic training for associates. Design and conduct Team building activities., Gathered feedback, both formally and informally, to continuously enhance experience., Conducted periodic audits across facilities to ensure consistency in service standards.
• Manager - Learning and Development, ITC Luxury Collection Hotels, Hyderabad, India, 03/2004, 12/2011, Achieved outstanding grade of A+ in Training audits, successively for Five years., Recognized for conducting 'Defense model Train-The-Trainer' with the help of Indian Army., Awarded with Performance Excellence for fostering Service-Ready cross-functional team., Special recognition for conducting a series of Institutional seminars on various topics., Designed, developed, and delivered training programs for different target groups., Evaluated training outcomes to ensure meeting with goals and objectives., Captured and analyzed guest feedback and identified opportunities for improvement., Designed and conducted young manager development workshops., Conducted induction programs for new hires and drove career development initiatives., Actively involved in HACCP and ISO 22000 certifications through workshops and campaigns., Conducted specialized training programs on food safety and safe food handling., Conducted 360-degree feedback surveys, and analysis management., Harnessed technology to provide flexible and accessible learning experience., Organized outbound training, workshops for team building and leadership building., Used innovative training strategies to foster learning and development culture., Conducted periodic audits to reassure quality in operational areas., Spearheaded CSR Activities.
• Academician, 08/1998, 02/2004, Classroom sessions and skill demonstration exercises., Create and coordinate industrial exposure programs., Career counselling., Coaching and mentoring, Extra-curricular activities for overall development.
• Management Trainee, Liberty Park, Chennai, India, 07/1996, 08/1998, Assisted in day-to-day hotel operation., Guest assistance and updating guest history., Supervised employees and apprentices., Inventory checking and order supplies., Involved in night operations, and report making., Engaged in quality initiatives and campaigns., Assisted in operational budget management.