Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
Work History
Night Auditor
Hotel Chadstone Melbourne - MGallery
2024.02 - Current
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
GUEST SERVICE AGENT
AUSTRALIA 108
2023.01 - 2024.01
Collected room deposits, fees, and payments.
Greeted guests upon arrival and offered assistance.
Assisted guests with check-ins, account inquiries and any additional services needed.
Maintained consistent positive customer feedback.
Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Guest Service Agent
COLLINS HOUSE
2023.01 - 2024.01
Greeted guests upon arrival and offered assistance.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Recommended hotel services or amenities that guest may find useful.
Provided guest assistance and recommendations for tourist attractions.
Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Streamlined check-in process to decrease wait times and increase customer satisfaction.
Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Welcomed guests on arrival, displaying professional and friendly approach.
Crew Member
Hungry Jack's
2023.01 - 2023.03
Worked front counter, drive-thru and other areas.
Worked well with teammates and accepted coaching from management team.
Took orders, prepared meals, and collected payments.
Collaborated with team members to complete orders.
Sales Intern
Awign
2022.01 - 2022.12
Analyzed customer feedback and identified areas for improvement.
Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
Addressed customer queries and complaints with prompt and professional responses.
Participated in sales meetings and presentations to gain knowledge and insight.
Education
Bachelor of Business Analytics - Business Analytics
Deakin University
Melbourne, VIC
2026
GRADE 12 -
Lancer's Convent
DELHI,INDIA
2022
Skills
Local Attraction Knowledge
Registration Management
Effective Planning
Hospitality Services
Client Relationship Management
Team Building and Supervision
Account Management
Conflict Management
Administrative Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Night Auditor
Hotel Chadstone Melbourne - MGallery
2024.02 - Current
GUEST SERVICE AGENT
AUSTRALIA 108
2023.01 - 2024.01
Guest Service Agent
COLLINS HOUSE
2023.01 - 2024.01
Crew Member
Hungry Jack's
2023.01 - 2023.03
Sales Intern
Awign
2022.01 - 2022.12
Bachelor of Business Analytics - Business Analytics
Deakin University
GRADE 12 -
Lancer's Convent
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