Jayant Taneja
Burwood East,VIC
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
Work History
Night Auditor
Hotel Chadstone Melbourne - MGallery
2024.02 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
GUEST SERVICE AGENT
AUSTRALIA 108
2023.01 - 2024.01
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
Guest Service Agent
COLLINS HOUSE
2023.01 - 2024.01
- Greeted guests upon arrival and offered assistance.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Provided guest assistance and recommendations for tourist attractions.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Welcomed guests on arrival, displaying professional and friendly approach.
Crew Member
Hungry Jack's
2023.01 - 2023.03
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Sales Intern
Awign
2022.01 - 2022.12
- Analyzed customer feedback and identified areas for improvement.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Addressed customer queries and complaints with prompt and professional responses.
- Participated in sales meetings and presentations to gain knowledge and insight.
Education
Bachelor of Business Analytics - Business Analytics
Deakin University
Melbourne, VIC2026
GRADE 12 -
Lancer's Convent
DELHI,INDIA2022
Skills
- Local Attraction Knowledge
- Registration Management
- Effective Planning
- Hospitality Services
- Client Relationship Management
- Team Building and Supervision
- Account Management
- Conflict Management
- Administrative Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Night Auditor
Hotel Chadstone Melbourne - MGallery
2024.02 - Current
GUEST SERVICE AGENT
AUSTRALIA 108
2023.01 - 2024.01
Guest Service Agent
COLLINS HOUSE
2023.01 - 2024.01
Crew Member
Hungry Jack's
2023.01 - 2023.03
Sales Intern
Awign
2022.01 - 2022.12
Bachelor of Business Analytics - Business Analytics
Deakin University
GRADE 12 -
Lancer's Convent
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