Jayant Trivedi
Sydney,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Solution Designer
Tata Consultancy Services
Sydney, NSW
06.2021 - Current
- Conducted feasibility studies for proposed solutions ensuring scalability and maintainability of the systems.
- Developed solution designs based on industry standards, best practices, and the latest technologies,Ensure re-use and consistency across TPG Telecom’s architectural building blocks.
- Collaborated with development teams in order to ensure that the proposed solutions were implemented correctly according to specifications.
- Reviewed existing legacy systems making recommendations regarding refactoring or modernization efforts.
- Created user documentation outlining how new features should be used effectively.
- Organized workshops with customers in order to gain an understanding of their needs and requirements.
- Created detailed design documents that included architecture diagrams, data models, use cases, flows, wireframes and other visualizations.
- Coordinated with stakeholders from different departments in order to gather necessary information required for designing solutions.
Application Support Engineer
Tata Consultancy Services
Pune, Maharashtra
10.2020 - 05.2021
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
- Performed troubleshooting and resolution for technical issues.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Delivered technical support to clients by offering solutions based on specific problems and concerns.
- Collaborated with internal teams to resolve customer issues and support customer service goals.
- Debugged and repaired application issues.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Participated in regular meetings with stakeholders in order to discuss current challenges or potential solutions.
- Monitored end user activities related to supported software applications in order to identify potential areas of improvement.
- Optimized application process flow to improve performance.
- Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
Module Lead
Persistent Systems Limited
Pune, Maharashtra
10.2018 - 10.2020
- The IBM PureData System for Analytics data warehouse appliance
- Delivers standards-based data warehouse and analytics capabilities
- Responsibilities include integration with ETL tools, migration to IBM Netezza, performance tuning, user resource groups setup, data replication issues, system integration configuration, cluster and high availability server troubleshooting, backup and restore configuration, slow running queries troubleshooting, L3 technical support, writing run-book/tech notes, addressing customer issues related to Netezza appliance, and more.
Application Support Engineer
Tech Mahindra Limited
Pune, Maharashtra
08.2013 - 10.2018
- Worked as Application Support Engineer for Collection, Payment module and credit check Application.
- Understanding the systems and the existing functionality, Understanding the system requirement of the various departments and provide System solution for Billing applications.
- Making Code changes and making the necessary customization at the back-end level as per requirement of the business.
- Planning and implementation of upgradation, enhancements, release or any changes in the existing functionality of the systems as per business Requirements.
- Handled various configurations that include creation and modification of rate plans and updating it to Billing System like Payment Service Module and created and deployed configuration changes of credit history application like Interflow.
- Configuring the rate plans, promotions, facilities, customer types, and products etc. as per the requirements.
- Created Unix shell scripts for validating the source data, archiving and housekeeping.
- Developed ETL in initial part of project and written/created scripts and DB objects.
- Involved in development of DataStage ETL jobs Revenue assurance detail report.
- Developed consumer jobs to deliver Daily/monthly financial report.
- Developed ETL job for data reconciliation between Fusion, Siebel and BRM systems.
- Analysing and troubleshooting of live problems/production issues as they occur.
- Handling issue raised by client on Billing System and ensuring it is done on timely Basis. Installing releases, patches for projects and configuring data as per the requirements.
- Attending weekly client calls.
- Interact with client for enhancement changes.
- Prepared test case and test execution document for all the streams.
- Prepared deployment Release notes for all the streams
- Prepared and Execution of Implementation plan.
Education
Bachelor of Computer Application - Compute Science
Shri Vaishnav Institute of Management
Indore,India,Madhya Pradesh01.2013
Skills
- Performance Evaluation
- Process Automation
- Application Process Improvement
- Customer Support
- Technical Issue Resolution
- Quality Control
- Root Cause Identification
- Technical Troubleshooting
- Security Protocols
- Requirements Gathering
- Cross-Functional Team Leadership
- Systems Design
TCS Experience
3 Years 4 Months
Prev Experience
7 Years 1 Month
Total Experience
10 Years 5 Months
Technology
Neteeza, Postgres SQL, DB2, Oracle, Unix, SQL Developer, Notepad ++, Oracle, Toad, Putty, Remedy, CRM, JIRA, Notepad ++, WinSCP, Experian Debt Collection System,Payment System, Intra Operator rating system,Git Repository
Key Competencies Skills
- PLSQL
- Unix Shell Scripting
- Amazon Web Service(AWS) Cloud Computing
- Foundation : PostgreSQL
- Data Warehouse
Personal Information
Employee ID: 1877976
Timeline
Solution Designer
Tata Consultancy Services
06.2021 - Current
Application Support Engineer
Tata Consultancy Services
10.2020 - 05.2021
Module Lead
Persistent Systems Limited
10.2018 - 10.2020
Application Support Engineer
Tech Mahindra Limited
08.2013 - 10.2018
Bachelor of Computer Application - Compute Science
Shri Vaishnav Institute of Management
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