JAYAPUJITHA TALLURI
Bundoora,Australia
Summary
Results-driven IT professional with a Master’s degree in Information Technology (Network Engineering) and a strong background in technical support, system administration, and cloud computing. Adept at troubleshooting complex issues, optimizing IT infrastructure, and delivering seamless user experiences. Highly skilled in networking, cybersecurity, and cloud solutions, with hands-on expertise in ITSM tools, remote support, and process automation. Proven ability to collaborate cross-functionally, improve operational efficiency, and implement innovative technology solutions. Committed to continuous learning and staying ahead of emerging industry trends.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support & Customer Solutions Specialist
FirstSource
10.2024 - Current
- Company Overview: Telstra (Client)
- Provided expert-level technical assistance, resolving complex IT and network-related issues for Telstra customers
- Assisted customers with billing, account migration, and troubleshooting during the transition from Siebel to Salesforce
- Configured user accounts, ensured secure authentication, and provided remote support for login and access issues
- Collaborated with internal engineering teams to escalate and resolve technical problems efficiently
- Delivered detailed technical documentation and training to customers on new Telstra applications and services
- Ensured data security, compliance, and best practices while handling customer information
- Telstra (Client)
IT Support & Customer Operations Specialist
Probe Group
05.2023 - 09.2024
- Company Overview: Workwear Group (Client)
- Provided L1/L2 technical support, resolving software, hardware, and network issues for internal and external clients
- Managed ticketing systems (Freshdesk, ServiceNow), ensuring timely resolution of IT-related concerns
- Supported Linux-based systems, order processing applications, and stock management platforms
- Assisted in troubleshooting network connectivity issues and performing system diagnostics
- Developed knowledge base articles and IT guides to enhance self-service support options
- Workwear Group (Client)
IT Support Engineer & Marketing Coordinator
Mikes Carpet Discounters
07.2020 - 04.2023
- Provided comprehensive IT support, managing system administration, user account configurations, and troubleshooting
- Implemented and maintained cloud storage solutions, backups, and security protocols
- Assisted in setting up VPNs, firewalls, and endpoint security to enhance network protection
- Developed and automated Excel-based reports for business intelligence and analytics
- Managed website content, SEO strategies, and social media engagement using Trello and WordPress
- Coordinated IT infrastructure updates, ensuring system stability and security compliance
Education
Master of Information Technology - Network Engineering
CQ University
Melbourne, VIC11.2020
Bachelor of Technology - Electrical & Electronics Engineering
Vignan University
05.2016
Skills
- Cloud Network Management
- System Administration
- Cybersecurity & Compliance
- IT Support & Troubleshooting
- DevOps & Automation
- Database Management
- CRM & Business Tools
- Other Tools
Accomplishments
- Resolved product issue through consumer testing.
Certification
- AWS Certified Cloud Practitioner – Amazon Web Services (AWS)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Cisco Certified Network Associate (CCNA)
- ITIL 4 Foundation Certification
- CompTIA Security+ (In Progress)
Hobbies and Interests
- Cybersecurity trends and ethical hacking
- Cloud computing and automation
- Attending technology conferences and hackathons
- Exploring AI and machine learning applications
Professional Referees
Available upon request.
Timeline
Technical Support & Customer Solutions Specialist
FirstSource
10.2024 - Current
IT Support & Customer Operations Specialist
Probe Group
05.2023 - 09.2024
IT Support Engineer & Marketing Coordinator
Mikes Carpet Discounters
07.2020 - 04.2023
Bachelor of Technology - Electrical & Electronics Engineering
Vignan University
Master of Information Technology - Network Engineering
CQ University
Similar Profiles
Samantha RoyerSamantha Royer
Patient Advocate Specialist at FirstSourcePatient Advocate Specialist at FirstSource
AMY KREWSONAMY KREWSON
Technical Support Specialist at FirstsourceTechnical Support Specialist at Firstsource
Sam MSam M
Customer Service Executive at FirstSourceCustomer Service Executive at FirstSource