Jayasurya Sudhir Nayak
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Spark Event Group
01.2023
- Successfully served as a CSR at Spark Event Group, demonstrating exceptional communication and problem-solving skills to ensure a seamless experience for event attendees
- Leveraged my customer service expertise to enhance the guest experience at the Formula 1 Australian Grand Prix 2023, effectively collaborating with a diverse team and helping to maintain a safe and enjoyable environment for motorsport enthusiasts from around the world
- Played a pivotal role in the prestigious Australian Open 2023, delivering top-tier customer service by providing event information, addressing inquiries, and resolving issues promptly, contributing to the overall positive atmosphere of the tournament.
Team Member
McDonald's
03.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Retail Sales Associate
True Blue
03.2020 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Relationship Manager
Trip Stories Pvt. Ltd. (Voyaah.com)
01.2018 - 01.2020
- Holiday Sales, Client servicing, customer support and key account management
- Utilized prospecting techniques to identify potential clients and create opportunities to sell tourism packages and services
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Associate Manager
Fitkids Education And Training Pvt. Ltd
01.2017 - 01.2018
- Collaborated with other Associate Regional Managers to synchronize events and operations for various schools in the city
- Successfully pitched innovative sports techniques and performed multiple upsells to schools thereby generating a 40 percent increase in revenue
Physical Education Specialist
Fitkids Education And Training Pvt. Ltd
02.2016 - 01.2017
- Trained students from kindergarten to high school in physical education, professional sports and recreational sports
- Organized and handled major sports events for international schools
- Successfully coached players to participate and win in sports tournaments of Volleyball, Badminton, Soccer, Tennis and Athletics held in different parts of the country
- Conveyed health and well-being concepts beyond physical fitness.
Club Admin and Head Coach
Atlas Sports Club - JP
07.2013 - 02.2016
- Trained Volleyball enthusiasts (Sub-Junior, Junior and Senior Category) for both professional and recreational matches
- Looked after the maintenance of Atlas Sports Club-J P Nagar
- Organized several A/B Division and State Level tournaments.
Education
Masters in Sports Management -
Deakin University
Burwood, VIC06.2024
Bachelor of Physical Education -
Sri BVN College of Physical Education
07.2019
Bachelor of Arts: Journalism, Optional English and Psychology -
The National Degree College
05.2015
12th -
Gokhale Centenary College
06.2012
10th -
Kendriya Vidyalaya INS Kadamba
Karwar, Karnataka05.2009
Skills
- Critical Thinking
- Excellent Communication
- Time Management
- Social Perceptiveness
- Value Selling
- Business Relationship Management
- Problem Anticipation and Resolution
- Client Acquisition
Languages
English
Hindi
Kannada
Konkani
Awardsandappreciations
- National level Volleyball Tournament, 2009-2010, 2011-2012
- State Level Badminton Tournament, 2005-2006, 2007-2008
- Republic Day Camp - National Cadet Corps, 2010-2011
- Prime Minister's Medal - NCC, 2011
- Outstanding Sportsman Award, 2015
- South Zone University Volleyball Championship, 2015
- Bachelor of Physical Education, 2017-2019
- Corporate Tournaments, 2016-2020
Personal Information
- Date of Birth: 02/22/93
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Service Representative
Spark Event Group
01.2023
Team Member
McDonald's
03.2022 - 12.2022
Retail Sales Associate
True Blue
03.2020 - 12.2021
Relationship Manager
Trip Stories Pvt. Ltd. (Voyaah.com)
01.2018 - 01.2020
Associate Manager
Fitkids Education And Training Pvt. Ltd
01.2017 - 01.2018
Physical Education Specialist
Fitkids Education And Training Pvt. Ltd
02.2016 - 01.2017
Club Admin and Head Coach
Atlas Sports Club - JP
07.2013 - 02.2016
Masters in Sports Management -
Deakin University
Bachelor of Physical Education -
Sri BVN College of Physical Education
Bachelor of Arts: Journalism, Optional English and Psychology -
The National Degree College
12th -
Gokhale Centenary College
10th -
Kendriya Vidyalaya INS Kadamba
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