JAYCEL BASILIO
Melbourne,VIC
Summary
Dynamic professional with extensive experience in customer service and food safety management at ROXDEL Catering Services. Proven track record in menu development and team building, enhancing guest satisfaction through effective communication and problem-solving skills. Recognized for training staff to achieve high-quality food production and maintaining optimal inventory control.
Overview
12
12
years of professional experience
Work History
Domestic Cleaner
Self Employed
Melbourne, VIC
11.2024 - Current
- Complemented special requests from clients in a timely manner.
- Maintained accurate records of services completed for each client.
- Provided excellent customer service to ensure satisfaction.
- Maintained a safe work environment by following all safety guidelines.
- Swept, vacuumed and mopped floors in residential homes.
- Removed cobwebs from walls and ceilings.
- Organized closets and cabinets to client specifications.
- Cleaned bathrooms including toilets, sinks, showers, and bathtubs.
- Disinfected countertops and appliances such as microwaves and refrigerators.
- Polished furniture using appropriate cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
Commercial Cleaner
Assetlink
Melbourne, VIC
07.2023 - 10.2024
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Ensured compliance with company policies related to security measures while on duty.
- Reported any damages or malfunctions observed while performing duties to supervisor.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Replenished supply of hand soap, paper towels, and other consumables.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Mopped floors using appropriate cleaning supplies and equipment.
- Notified managers concerning the need for major repairs or additions to building operating systems.
- Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
Canteen Concessionaire
S&R Membership Shopping
Mandaluyong, Philippines
04.2017 - 08.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
Chef De Partie
ROXDEL Catering Services
Bacoor Cavite, Philippines
01.2014 - 03.2017
- Organized the daily mise en place in order to prepare meals efficiently.
- Developed menus for special occasions, ensuring all dishes were prepared according to recipes and standards.
- Supervised and trained kitchen staff to ensure quality standards of food production.
- Responded quickly and efficiently to any customer complaints regarding food quality or service.
- Assisted with the training of new employees in proper techniques for food preparation, presentation, sanitation, safety procedures.
- Created cost estimates for new menu items by taking into account ingredient prices and labour costs.
- Worked closely with other chefs to coordinate meal preparation activities during busy shifts.
- Conducted regular inspections of kitchen areas, equipment, utensils, and storage facilities to ensure they met hygiene requirements.
- Monitored food preparation techniques to ensure that high-quality products were served consistently.
- Managed food usage with proper stock rotation to prevent spoilage.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Purchased ingredients from local farms to benefit environment and reduce costs.
- Removed expired food and beverages from kitchen and stockroom and coordinated proper disposal.
- Trained kitchen workers on culinary techniques.
- Improved performance of team members resulting in high-quality meals produced daily.
- Assisted with interviewing, hiring and training kitchen personnel.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Education
Advanced Diploma of Hospitality Management - Hospitality Management
Yarra College
Melbourne, VIC05-2025
Diploma of Hospitality Management - Hospitality Management
Acumen Education
Melbourne, VIC11-2024
Certificate IV Kitchen Management - Hospitality Management
Acumen Education
Melbourne, VIC05-2024
Certificate III in Commercial Cookery - Hospitality
Acumen Education
Melbourne, VIC11-2023
Certificate in Proficiency in Hotel And Restaurant Management - Hospitality
Centro Escolar University
Bulacan, Philippines03-2005
Graduate Diploma of Management - Hospitality Management
Yarra College
Melbourne, VICSkills
- Customer service
- Inventory control
- Guest relations
- Food safety management
- Menu development
- Effective communication
- Time management
- Team building
- Problem solving
- Employee training
- Self-motivation and initiative
Timeline
Domestic Cleaner
Self Employed
11.2024 - Current
Commercial Cleaner
Assetlink
07.2023 - 10.2024
Canteen Concessionaire
S&R Membership Shopping
04.2017 - 08.2021
Chef De Partie
ROXDEL Catering Services
01.2014 - 03.2017
Advanced Diploma of Hospitality Management - Hospitality Management
Yarra College
Diploma of Hospitality Management - Hospitality Management
Acumen Education
Certificate IV Kitchen Management - Hospitality Management
Acumen Education
Certificate III in Commercial Cookery - Hospitality
Acumen Education
Certificate in Proficiency in Hotel And Restaurant Management - Hospitality
Centro Escolar University
Graduate Diploma of Management - Hospitality Management
Yarra College
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