Natalie Murray
Glen Waverley,Victoria
Summary
Dedicated and results-driven Manager bringing 5+ years' experience supervising teams, managing operations, delivering training and overseeing key projects. Team-oriented leader with expertise in creating a positive workplace culture and developing high-performing teams. A highly organized and hardworking individual looking to make use of my interpersonal skills to gain practical experience and expand my knowledge in a new environment. Strong desire to contribute to the success of a company that focuses on customer satisfaction and experience.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Kathmandu Pty Ltd
10.2023 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
Tommy's Neighbourhood Pub
01.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team and delegated tasks.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for one of the busiest local restaurants in the area.
Supervisor
Monod Sports
10.2020 - 12.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Interviewed, hired and trained new employees for multiple positions.
- Mentored newly hired employees on operating procedures and provided feedback when necessary.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Front Desk Supervisor
Hidden Ridge Resort
07.2020 - 10.2020
- Performed concierge services and created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on all hotel systems, correct procedures, compliance requirements and performance strategies.
- Supervised Front Desk Agents and Bellmen to provide constructive feedback, resulting in higher morale and increased employee retention.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Planned coverage needs and organized services to support incoming special events including scheduling and assigning daily work.
Front Desk Agent
Hidden Ridge Resort
10.2019 - 07.2020
- Oversaw fast-paced front desk operations at busy resort facility with as many as 200+ nightly guests.
- Managed check in and check out processes efficiently and attended to all guest requests including making new reservations.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Manager
Apple
09.2017 - 05.2019
- Build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop and get support.
- Scheduled and assigned daily work and activities for team across multiple departments.
- Worked with individuals to help increase their customer satisfaction score through coaching and shadowing.
- Recruited and developed 20 new employees for various departments through hiring seminars and one on one interviews, and led market training as part of the onboarding process.
- Developed and implemented productivity initiatives, in addition to coordinating training and facilitation on new processes to help meet company goals.
- Researched and identified customer needs and communicated findings to relevant team to develop new strategies in accordance with store priorities.
ASLP Associate (Apple Store Leader Program)
Apple
09.2015 - 09.2017
- Liaise with small to medium sized business’.
- Repair relationships between customer and brand.
- Earnt the trust of customers and co-workers alike to offer guidance, knowledge, feedback and training to support management in team development.
- Worked directly with all departments and leaders to learn across all fields how to be proficient in each role. Then undertook leadership training specific to each department to get a greater understanding how to lead and inspire a team about the complete customer journey.
Specialist
Apple
10.2013 - 09.2015
- Used the steps of service to probe and uncover customers needs and provide positive experiences for every customer by helping them through the process of discovering products and how it could enrich their lives.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all concerns were addressed.
- Maintained knowledge of current sales and goals for each device available, quality compliance and customer experiences.
- Directed onsite training for consumers and business users to maximize productivity and get more out of their device.
Waitress
La Porchetta
06.2011 - 12.2013
Waitress
Middleborough Latte Cafe
11.2010 - 06.2011
Education
Bachelor Of Management - Human Resource Management
Deakin University Melbourne Burwood Campus
Burwood, VIC, AUS2015
Advanced Diploma - Tourism
Box Hill Institute
Box Hill, VIC, AUS2014
Certificate III - Hospitality
Access Training & Logistics
Obtained Through La Porchetta2013
Skills
Goal-oriented
Natural leader
Customer-oriented
Excellent work ethic
Team building expertise
Strong interpersonal skills
Planning and organization
Training development aptitude
References
Upon request.
Timeline
Assistant Manager
Kathmandu Pty Ltd
10.2023 - Current
Server
Tommy's Neighbourhood Pub
01.2022 - 04.2023
Supervisor
Monod Sports
10.2020 - 12.2021
Front Desk Supervisor
Hidden Ridge Resort
07.2020 - 10.2020
Front Desk Agent
Hidden Ridge Resort
10.2019 - 07.2020
Manager
Apple
09.2017 - 05.2019
ASLP Associate (Apple Store Leader Program)
Apple
09.2015 - 09.2017
Specialist
Apple
10.2013 - 09.2015
Waitress
La Porchetta
06.2011 - 12.2013
Waitress
Middleborough Latte Cafe
11.2010 - 06.2011
Bachelor Of Management - Human Resource Management
Deakin University Melbourne Burwood Campus
Advanced Diploma - Tourism
Box Hill Institute
Certificate III - Hospitality
Access Training & Logistics
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