Jayci Do
Melbourne
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Sales Advisor
H&M Hennes & Mauritz
07.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
INTERNATIONAL SALE
Phuoc An Construction - Trading - Manufacturing Co., Ltd
01.2023 - 01.2024
- Assisted international customers with their inquiries and purchases, ensuring exceptional service
- Collaborated with cross-cultural teams to achieve global sales targets and promote brand awareness
- Managed international shipping processes, ensuring timely delivery and customer satisfaction
- Provided product recommendations tailored to diverse cultural preferences and fashion trends
- Retained 85% of clients and brought in new clients resulting in increased revenue and improved customer satisfaction scores.
- Improved sales techniques and made sales pitches to 50 potential clients per quarter.
- Documented transactions and managed high-value accounts using Salesforce.
SALE ASSISTANT
Céci Store
01.2022 - 12.2022
- Provided exceptional customer service, assisting with inquiries and ensuring a pleasant shopping experience
- Achieved sales targets by recommending products and promoting sales initiatives
- Maintained store cleanliness, organized merchandise displays, and managed inventory
- Operated cash register, processed transactions, and supported store operations
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
FRONT OF HOUSE STAFF
Cozzy Coffee House
03.2021 - 12.2022
- Accurately processed orders using the POS system
- Assisted with opening and closing duties, including setting up and cleaning the FOH area, restocking supplies, and preparing the shop for daily operations
- Worked effectively in fast-paced environments.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Education
Bachelor - Digital Marketing
RMIT University
2025
Skills
- Reliability and punctuality
- Initiative and Self-motivation
- Customer service focus
- Stock management
- Brand awareness
- Goal oriented
- Store maintenance
- Building rapport
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Execellent communication
- Cross-cultural sensitivity
- CRM software
Personal Information
Age: 22
Availability: Monday, Wednesday, Thursday, Friday, Saturday, Sunday
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Sales Advisor
H&M Hennes & Mauritz
07.2024 - Current
INTERNATIONAL SALE
Phuoc An Construction - Trading - Manufacturing Co., Ltd
01.2023 - 01.2024
SALE ASSISTANT
Céci Store
01.2022 - 12.2022
FRONT OF HOUSE STAFF
Cozzy Coffee House
03.2021 - 12.2022
Bachelor - Digital Marketing
RMIT University
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