Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Jayci Do

Melbourne

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Sales Advisor

H&M Hennes & Mauritz
07.2024 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
  • Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.

INTERNATIONAL SALE

Phuoc An Construction - Trading - Manufacturing Co., Ltd
01.2023 - 01.2024
  • Assisted international customers with their inquiries and purchases, ensuring exceptional service
  • Collaborated with cross-cultural teams to achieve global sales targets and promote brand awareness
  • Managed international shipping processes, ensuring timely delivery and customer satisfaction
  • Provided product recommendations tailored to diverse cultural preferences and fashion trends
  • Retained 85% of clients and brought in new clients resulting in increased revenue and improved customer satisfaction scores.
  • Improved sales techniques and made sales pitches to 50 potential clients per quarter.
  • Documented transactions and managed high-value accounts using Salesforce.

SALE ASSISTANT

Céci Store
01.2022 - 12.2022
  • Provided exceptional customer service, assisting with inquiries and ensuring a pleasant shopping experience
  • Achieved sales targets by recommending products and promoting sales initiatives
  • Maintained store cleanliness, organized merchandise displays, and managed inventory
  • Operated cash register, processed transactions, and supported store operations
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

FRONT OF HOUSE STAFF

Cozzy Coffee House
03.2021 - 12.2022
  • Accurately processed orders using the POS system
  • Assisted with opening and closing duties, including setting up and cleaning the FOH area, restocking supplies, and preparing the shop for daily operations
  • Worked effectively in fast-paced environments.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.

Education

Bachelor - Digital Marketing

RMIT University
2025

Skills

  • Reliability and punctuality
  • Initiative and Self-motivation
  • Customer service focus
  • Stock management
  • Brand awareness
  • Goal oriented
  • Store maintenance
  • Building rapport
  • Teamwork and collaboration
  • Problem-solving
  • Cash handling
  • Execellent communication
  • Cross-cultural sensitivity
  • CRM software

Personal Information

Age: 22

Availability: Monday, Wednesday, Thursday, Friday, Saturday, Sunday

Languages

English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Sales Advisor

H&M Hennes & Mauritz
07.2024 - Current

INTERNATIONAL SALE

Phuoc An Construction - Trading - Manufacturing Co., Ltd
01.2023 - 01.2024

SALE ASSISTANT

Céci Store
01.2022 - 12.2022

FRONT OF HOUSE STAFF

Cozzy Coffee House
03.2021 - 12.2022

Bachelor - Digital Marketing

RMIT University
Jayci Do