Jay Clefford Galorio
Adelaide,SA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Mac Expert
Evolve Tech Lifestye Inc.
12.2019 - 10.2023
- Increased customer satisfaction by providing expert advice on Apple products and troubleshooting technical issues.
- Streamlined support processes for enhanced efficiency and faster problem resolution.
- Contributed to sales growth by upselling and recommending additional products based on customer needs.
- Maintained a high level of product knowledge, staying current with software updates and new releases.
Mac Expert
Protemps Inc.
02.2019 - 12.2019
- Increased customer satisfaction by providing expert advice on Apple products and troubleshooting technical issues.
- Streamlined support processes for enhanced efficiency and faster problem resolution.
Sales Demo.
Master Shopper's Venue Inc.
10.2017 - 01.2019
- Increased sales by effectively demonstrating product features and benefits to customers.
- Enhanced customer experience by providing personalized recommendations based on individual needs.
- Established strong rapport with clients, leading to repeat business and referrals.
- Collaborated with team members to achieve monthly sales targets consistently.
Store Crew
7/11
07.2017 - 10.2017
- Enhanced customer satisfaction by providing efficient and accurate service at the cash register.
- Reduced wait times for customers by quickly restocking shelves and keeping inventory organized.
- Increased store cleanliness with regular sweeping, mopping, and sanitizing of high-touch areas.
- Assisted in boosting sales by engaging with customers and offering knowledgeable product recommendations.
Dining Staff
Chowking
03.2017 - 07.2017
- Enhanced customer satisfaction by efficiently taking and serving meal orders with a friendly demeanor.
- Assisted in maintaining a clean and organized dining area for an enjoyable guest experience.
- Contributed to increased sales by upselling menu items and promoting daily specials to customers.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in positive customer feedback.
Education
High School Diploma -
Misamis Oriental General Comprehensive High School
Cagayan De Oro, PhilippinesSkills
- Product Demonstration
- Customer Support
- Hardware knowledge
- Cross-Platform Knowledge
Singing
"I may not be a great singer, but I am confident in my ability to sing."
Timeline
Mac Expert
Evolve Tech Lifestye Inc.
12.2019 - 10.2023
Mac Expert
Protemps Inc.
02.2019 - 12.2019
Sales Demo.
Master Shopper's Venue Inc.
10.2017 - 01.2019
Store Crew
7/11
07.2017 - 10.2017
Dining Staff
Chowking
03.2017 - 07.2017
High School Diploma -
Misamis Oriental General Comprehensive High School
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