Summary
Overview
Work History
Education
Skills
References
Timeline
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Jaycob Goodliffe

Belconnen,ACT

Summary

Accomplished café operations manager with expertise in leading front-of-house teams in high-volume environments. Skilled in building customer relationships and resolving conflicts to ensure outstanding service. Focused on continuous improvement and teamwork to elevate customer satisfaction.

Overview

9
9
years of professional experience

Work History

Barista

Highroad Dickson
Dickson, ACT
03.2026 - Current
  • Ensured cleanliness of coffee equipment and workstations for optimal customer experience.
  • Delivered exceptional customer service through active engagement with patrons, enhancing their experience.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Responded to customer inquiries promptly and professionally, fostering positive interactions.

Head Barista & Front-of-House Supervisor

Three66 Espresso Bar
Mosquito Bay, Australia
06.2022 - 02.2026
  • Managed daily café operations, leading a team of front-of-house staff during high-volume service periods
  • Ensured beverage quality, organised workflow, and enhanced customer satisfaction
  • Guided junior baristas and waitstaff in skill development to foster team growth
  • Handled conflict resolution and customer complaints with professionalism and composure
  • Developed rapport with regular customers to enhance loyalty

POS / Food Runner / Kitchen Hand

Crumb Cafe
Batehaven, Australia
01.2017 - 06.2022
  • Cultivated customer service and communication skills by engaging with diverse patrons, ensuring positive dining experiences
  • Memorized floor plans, table numbers, and regular customer preferences to enhance service speed and quality
  • Adapted to fast-paced environment during peak trading hours, maintaining quality service under pressure
  • Worked part-time on weekends while attending school, managing time effectively to fulfill both academic and work commitments.

Education

Year 12 -

Carroll College
Broulee, NSW
12-2022

Service Advisor Course

Service101
03-2026

Skills

  • Customer service
  • Customer engagement
  • Customer relationships
  • Sales-focused mindset
  • Customer retention
  • Conflict resolution
  • Presentation
  • Professional communication
  • Achieving results
  • Teamwork
  • Reliable
  • Flexible
  • Integrity
  • Continuous learning
  • Relationship building

References

Kieran Stack, 0451 464 677, leading Service101 Course

Tammie-Lee Goodliffe, 0410 804 314, Owner of Crumb Cafe Batehaven and Owner and GM of Three66 Espresso Bar, Mosquito Bay

Timeline

Barista

Highroad Dickson
03.2026 - Current

Head Barista & Front-of-House Supervisor

Three66 Espresso Bar
06.2022 - 02.2026

POS / Food Runner / Kitchen Hand

Crumb Cafe
01.2017 - 06.2022

Year 12 -

Carroll College

Service Advisor Course

Service101
Jaycob Goodliffe