Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jayda Alarcon

Hornsby,Australia

Summary

Passionate childcare Assistant with 1 year experience caring for children while providing encouragement and kindness. Great at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Hardworking Daycare Trainee diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature.

Overview

4
4
years of professional experience

Work History

Childcare Traineeship

MiniMasterminds
01.2023 - Current
  • Established positive relationships with children and their parents, resulting in smooth transitions between home and childcare environments
  • Assisted with basic childcare tasks such as changing, bathing, and dressing children
  • Planned and implemented age-appropriate activities that encouraged creativity and socialisation
  • Established and maintained safe, nurturing environment for children to learn and grow
  • Monitored and documented children’s progress and development, providing feedback to parents
  • Prepared and served meals/snacks that met children’s nutritional needs
  • Facilitated positive interactions between children, providing guidance and support as needed
  • Responded quickly and appropriately to medical emergencies
  • Developed and implemented curriculum designed to stimulate physical, cognitive, and social development in children aged 0-3.

Assistant Store Manager

The Just Group
10.2021 - 01.2023
  • Provided optimal assistance to the Store Manager and handled a variety of tasks
  • Implemented and maintained visual merchandising specific to corporate standards
  • Coordinating, monitoring and reporting on daily operations
  • Training and supervising employees
  • Monitoring and maintaining store inventory levels
  • Assisting with the development of new sales and recruitment strategies
  • Ensuring the store environment complies with health and safety regulations
  • Maintaining a clean, organised and aesthetically pleasing store front
  • Resolving customer complaints and concerns in a timely manner
  • Ensuring that store policies and procedures are followed.

Customer Service Officer

PetSure
07.2021 - 11.2021
  • Answering of inbound phone calls regarding pet insurance inquiries
  • Developed a strong working knowledge of products and offerings
  • Accurately verified information and updated information databases as necessary
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Making outbound phone calls to individual clients and vet practices regarding obligations.

Workforce Management- Real Time Analyst

Commonwealth Bank
12.2019 - 06.2021
  • Monitoring adherence, talk-time, after-call/off phone duties
  • Scheduling and time tracking of phones for a range of duties including meetings, training and coaching
  • Rostering of agents to ensure coverage over the range of duties within the call centre
  • Prioritizing tasks to ensure all are met in a timely fashion
  • Enforcement and compliance of agent schedules
  • Grade of Service and Occupancy to ensure Key Performance Indicators (KPI’s) are reached.

Education

Certificate III - Early Childhood Education And Care

TAFE NSW
Sydney, NSW
01.2023

Certificate III - Information Digital Technology & Multimedia

Lisarow High School
Lisarow, NSW
11.2016

Certificate III - Hospitality

Lisarow High School
Lisarow, NSW
01.2016

Entry Course - Vocational And Community Education

Lisarow High School
Lisarow, NSW
11.2016

Skills

  • Adaptability
  • Fast Learner
  • Problem Solving Skills
  • Teamwork
  • Communication Skills
  • Safety awareness
  • Friendly
  • Active listener
  • Strong computer skills
  • Approachable

References

  • Katie Blyth, Mini Masterminds, 0401 333 960
  • Deepika Sharma, Mini Masterminds, 0481 820 062

Timeline

Childcare Traineeship

MiniMasterminds
01.2023 - Current

Assistant Store Manager

The Just Group
10.2021 - 01.2023

Customer Service Officer

PetSure
07.2021 - 11.2021

Workforce Management- Real Time Analyst

Commonwealth Bank
12.2019 - 06.2021

Certificate III - Early Childhood Education And Care

TAFE NSW

Certificate III - Information Digital Technology & Multimedia

Lisarow High School

Certificate III - Hospitality

Lisarow High School

Entry Course - Vocational And Community Education

Lisarow High School

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Jayda Alarcon