Jayda Morabito
Royal Melbourne Hospital
9
years of professional experience
Experienced retail professional with a proven track record of delivering outstanding customer service and consistently exceeding sales targets. Possesses a deep understanding of products, allowing for personalized recommendations that resonate with diverse clientele. Skilled in building and maintaining positive customer relationships, fostering brand loyalty, and excelling in high-pressure retail environments. Demonstrates a keen eye for visual merchandising. Seeking to bring a passion for delivering exceptional customer experiences and a results-oriented approach to a dynamic retail team. Proficient in reporting results to senior management, ensuring they are informed of and engaged in business performance. Recognized for exceptional attention to detail and a commitment to regulatory compliance. Looking to leverage a solid foundation in finance and a strategic mindset to contribute value to a progressive financial team. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Work History
Outpatients Clerk, Bookings Clerk & HR Specialist
3 Years 10 Months- Communicate with all patients in a professional manner, ensuring a positive and respectful experience
- Extract and organize data within computer-based systems, specifically utilizing Epic software
- Collaborate with registrars to coordinate and organize patient care arrangements
- Provide administrative support as a Personal Assistant for various departments, including Allergy, Immunology, Ophthalmology, Clinical Haematology, Vascular Surgery, Hepatobiliary Upper Gastrointestinal, General Surgery, Orthopaedics, and Infectious Diseases
- Responsible for booking both urgent and non-urgent patients for their reviews
- Schedule Medical Photography sessions and injections for registrars, fellows, and consultants
- Efficiently arrange and manage doctor schedules, ensuring optimal workflow and patient care
- My role involves managing key human resources functions such as recruitment, employee relations, and compliance with labor laws
- I oversee the hiring process, from identifying and interviewing candidates to facilitating onboarding for new hires
- I also support employee development by coordinating training initiatives and conducting performance evaluations
- Ensuring that our company policies align with legal requirements, I assist in resolving workplace issues, handling employee concerns, and fostering a positive work environment
- Additionally, I maintain accurate employee records and manage benefits, contributing to the overall success of our HR strategy
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Assisted in budget preparation to ensure financial efficiency within department.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Coordinated and scheduled meetings and appointments.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained up-to-date employee records to assist in human resources planning.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Optimized office space usage, arranging workstations to maximize productivity.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Personal Assistant and Receptionist to Medical Specialists
5 Months- Communicated professionally with patients
- Extracted and organized data using Genie software
- Coordinated meetings between doctors and Pharmacy representatives
- Acted as Personal Assistant for the Principal Cardiologist
- Managed billing, invoicing, and payment collection from patients
- Completed daily remittance tasks
- Triaged and responded to emails for specialists
- Conduct interviews on prospected new employees
Personal Assistant and Receptionist to Medical Specialists and Allied Health Practitioners
1 Year 7 Months- Communicate with all patients in a professional manner
- Extract data and organise computer-based systems - Cliniko and Best Practice
- Communicate and organise meetings between doctors and Pharma representatives
- P.A for all Endocrinologists and all Allied Health staff members
- Billing, invoicing and collecting payment from patients
- Completing remittance at the end of every month
- Triaging and responding to emails for specialists
- Processing payments online, Cash & Eftpos
- Complaints resolution
- Consulting with sales representatives with product orders
- Conduct interviews on prospected new employees
Casual Receptionist
3 Years- Communicate with all customers in a professional manner
- Answering incoming calls and booking appointments
- Invoicing suppliers and customers
- Data entry – creating new client files
- Conduct interviews on prospected new employees
Inside Sales Consultant
4 Months- Communicate with all customers in a professional manner
- Extract data and organise computer based systems
- Communicate with all business partners in a professional manner
- Data entry - creating new client files
- Working with a team to build rapport with customers and business partners
Sales Assistant in Charge of Vitamins & Slimming
4 Months- Communicate with all customers in a professional manner
- Advise customers in terms of supplements and products on offer
- Consulting with sales representatives of the product lines
- Ordering stock off suppliers directly and non-direct
- Cash & Eftpos Management
- Extract data and organise computer based systems
Casual Receptionist
3 Months- Customer Service - greeting patients
- Answering incoming calls and booking appointments
- Data entry - creating new client files
- Use of PracSoft and Medical Director
- Private patient billing - use of Cash & Eftpos Management
Sales Assistant
2 Years- Use of Cash & Eftpos Management
- Stock management
- Customer Advisor
- Communicate with all customers in a professional manner
- Sales processing
Receptionist
6 Months- Placing orders over the phone and in person
- Extract data and organise computer based systems
- Communicate with all customers in a professional manner and sales representatives
- Invoicing suppliers and customers
- Social media marketing
- Complaints resolution
- Banking and Account Settlement
Customer Service Representative
1 Year 7 Months- Sales and upselling customer orders
- Customer service – liaising with customers, assisting with menu selection, taking customer orders and complaints resolution
- Warming of food, food preparation and servicing
- Barista
- Use of Cash & Eftpos Management
Education
IV in Real Estate Practices
Certificate in Bookkeeping and Accounting - XERO and MYOB
VCE Year 12
Skills
Effective Communication
Data Extraction and Organization
Meeting Coordination
Personal Assistance
Billing and Invoicing
Remittance Processing
Email Triage and Response
Customer Service
Complaints Resolution
Sales and Upselling
Order Placement and Management
Cash and Eftpos Handling
Social Media Marketing
Banking and Account Settlement
Stock Ordering and Management
Team Collaboration
Problem-Solving
Initiative
Multitasking
Time Management
Confident in Difficult Situations
Problem Solving with Multiple Perspectives
Effective Listening
Autonomous Work
Continuous Learning and Skill Application
Initiative and Proactive Approach
Telephone Etiquette
Customer Satisfaction
Cash Handling
Cash Management
Administrative Support
Filing systems
Database entry
Administrative tasks
Information Processing
Materials Organization
Task Prioritization
Conflict Resolution
Inventory Assessment
Analytical Thinking
Scheduling
Data Entry and 10-Key
Basic Bookkeeping
Decision-Making
Outgoing Mail Preparation
Invoice Processing
Data Gathering
Document Editing
Staff Supervision
Office Machine Operation
Scheduling and calendar management
Strategic Planning
Office Supply Management
Team building
Regulatory Compliance
Switchboard Operation
Meeting planning
Prioritization
Relationship Building
File Maintenance
Interpersonal Communication
Google Drive
Accounts Payable and Receivable
Research
Database Management
Document Management
Quality Control
Basic accounting
Mail handling
Processing mail
Quality Management
Schedule and calendar management
Mail Sorting
Typing Speed
File and database management
Proofreading
Point of sale operation
Mail Processing
Record preparation
Spreadsheet development
Information Security
Calendar Management
Correspondence Writing
Expense Reports
Bookkeeping
Sales expertise
Operations Support
Billing and coding
Travel Arrangements
Driver correspondence
Supply tracking
Driver communications
Peer relationships
Handling payments
Fine collection
Scanning and copying
Confidentiality
Records retrieval
Verbal and writing communication
Industry Knowledge
- Medical Office Procedures
- Allied Health Practices
- Real Estate Practices
- Cleaning Industry (JAN-PRO)
- Pharmaceutical Industry
- Retail (Chemist Warehouse)
- Food Industry (Max’s Pies)
Timeline
Outpatients Clerk, Bookings Clerk & HR Specialist
Royal Melbourne Hospital
11.2022 - CurrentRead More
Personal Assistant and Receptionist to Medical Specialists
One Heart Cardiology
06.2022 - 11.2022Read More
Personal Assistant and Receptionist to Medical Specialists and Allied Health Practitioners
Lifestyle Breakthrough
11.2020 - 06.2022Read More
Inside Sales Consultant
JAN-PRO Cleaning
06.2020 - 10.2020Read More
Sales Assistant in Charge of Vitamins & Slimming
Chemist Warehouse
10.2019 - 02.2020Read More
Casual Receptionist
Total Maintenance
01.2019 - 01.2022Read More
Casual Receptionist
Wells Medical Centre
12.2018 - 03.2019Read More
Receptionist
Metropolitan Foods Pty Ltd
03.2018 - 09.2018Read More
Sales Assistant
Kmart
03.2017 - 03.2019Read More
Customer Service Representative
Max’s Pies
10.2015 - 05.2017Read More
Career Academy
Certificate in Bookkeeping and Accounting from XERO and MYOB
Read More
Mount Lilydale Mercy College
VCE Year 12
Read More
IV in Real Estate Practices
Read More