Summary
Overview
Work History
Education
Skills
Industry Knowledge
Timeline
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Jayda Morabito

Summary

Experienced retail professional with a proven track record of delivering outstanding customer service and consistently exceeding sales targets. Possesses a deep understanding of products, allowing for personalized recommendations that resonate with diverse clientele. Skilled in building and maintaining positive customer relationships, fostering brand loyalty, and excelling in high-pressure retail environments. Demonstrates a keen eye for visual merchandising. Seeking to bring a passion for delivering exceptional customer experiences and a results-oriented approach to a dynamic retail team. Proficient in reporting results to senior management, ensuring they are informed of and engaged in business performance. Recognized for exceptional attention to detail and a commitment to regulatory compliance. Looking to leverage a solid foundation in finance and a strategic mindset to contribute value to a progressive financial team. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

9
9
years of professional experience

Work History

Outpatients Clerk, Bookings Clerk & HR Specialist

Royal Melbourne Hospital
11.2022 - Current
  • Communicate with all patients in a professional manner, ensuring a positive and respectful experience
  • Extract and organize data within computer-based systems, specifically utilizing Epic software
  • Collaborate with registrars to coordinate and organize patient care arrangements
  • Provide administrative support as a Personal Assistant for various departments, including Allergy, Immunology, Ophthalmology, Clinical Haematology, Vascular Surgery, Hepatobiliary Upper Gastrointestinal, General Surgery, Orthopaedics, and Infectious Diseases
  • Responsible for booking both urgent and non-urgent patients for their reviews
  • Schedule Medical Photography sessions and injections for registrars, fellows, and consultants
  • Efficiently arrange and manage doctor schedules, ensuring optimal workflow and patient care
  • My role involves managing key human resources functions such as recruitment, employee relations, and compliance with labor laws
  • I oversee the hiring process, from identifying and interviewing candidates to facilitating onboarding for new hires
  • I also support employee development by coordinating training initiatives and conducting performance evaluations
  • Ensuring that our company policies align with legal requirements, I assist in resolving workplace issues, handling employee concerns, and fostering a positive work environment
  • Additionally, I maintain accurate employee records and manage benefits, contributing to the overall success of our HR strategy
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Assisted in budget preparation to ensure financial efficiency within department.
  • Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
  • Fostered culture of continuous improvement by suggesting and implementing process enhancements.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.
  • Coordinated and scheduled meetings and appointments.
  • Supported staff on special assignments and ad hoc projects.
  • Assisted with onboarding of new employees.
  • Edited documents to keep company materials free of grammar errors.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Purchased and maintained office supplies.
  • Edited and proofread documents for accuracy and completeness.
  • Created and maintained detailed records of all office activities.
  • Utilized office management software to record and track customer information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Compiled and analyzed data to produce reports.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Streamlined document retrieval, meticulously filing documents both physically and electronically.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Maintained up-to-date employee records to assist in human resources planning.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Enhanced team morale, organizing staff events and fostering positive work environment.
  • Facilitated staff training sessions on new software, enhancing overall productivity.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Monitored and tracked budgets and expenses.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Personal Assistant and Receptionist to Medical Specialists

One Heart Cardiology
06.2022 - 11.2022
  • Communicated professionally with patients
  • Extracted and organized data using Genie software
  • Coordinated meetings between doctors and Pharmacy representatives
  • Acted as Personal Assistant for the Principal Cardiologist
  • Managed billing, invoicing, and payment collection from patients
  • Completed daily remittance tasks
  • Triaged and responded to emails for specialists
  • Conduct interviews on prospected new employees

Personal Assistant and Receptionist to Medical Specialists and Allied Health Practitioners

Lifestyle Breakthrough
11.2020 - 06.2022
  • Communicate with all patients in a professional manner
  • Extract data and organise computer-based systems - Cliniko and Best Practice
  • Communicate and organise meetings between doctors and Pharma representatives
  • P.A for all Endocrinologists and all Allied Health staff members
  • Billing, invoicing and collecting payment from patients
  • Completing remittance at the end of every month
  • Triaging and responding to emails for specialists
  • Processing payments online, Cash & Eftpos
  • Complaints resolution
  • Consulting with sales representatives with product orders
  • Conduct interviews on prospected new employees

Casual Receptionist

Total Maintenance
01.2019 - 01.2022
  • Communicate with all customers in a professional manner
  • Answering incoming calls and booking appointments
  • Invoicing suppliers and customers
  • Data entry – creating new client files
  • Conduct interviews on prospected new employees

Inside Sales Consultant

JAN-PRO Cleaning
06.2020 - 10.2020
  • Communicate with all customers in a professional manner
  • Extract data and organise computer based systems
  • Communicate with all business partners in a professional manner
  • Data entry - creating new client files
  • Working with a team to build rapport with customers and business partners

Sales Assistant in Charge of Vitamins & Slimming

Chemist Warehouse
10.2019 - 02.2020
  • Communicate with all customers in a professional manner
  • Advise customers in terms of supplements and products on offer
  • Consulting with sales representatives of the product lines
  • Ordering stock off suppliers directly and non-direct
  • Cash & Eftpos Management
  • Extract data and organise computer based systems

Casual Receptionist

Wells Medical Centre
12.2018 - 03.2019
  • Customer Service - greeting patients
  • Answering incoming calls and booking appointments
  • Data entry - creating new client files
  • Use of PracSoft and Medical Director
  • Private patient billing - use of Cash & Eftpos Management

Sales Assistant

Kmart
03.2017 - 03.2019
  • Use of Cash & Eftpos Management
  • Stock management
  • Customer Advisor
  • Communicate with all customers in a professional manner
  • Sales processing

Receptionist

Metropolitan Foods Pty Ltd
03.2018 - 09.2018
  • Placing orders over the phone and in person
  • Extract data and organise computer based systems
  • Communicate with all customers in a professional manner and sales representatives
  • Invoicing suppliers and customers
  • Social media marketing
  • Complaints resolution
  • Banking and Account Settlement

Customer Service Representative

Max’s Pies
10.2015 - 05.2017
  • Sales and upselling customer orders
  • Customer service – liaising with customers, assisting with menu selection, taking customer orders and complaints resolution
  • Warming of food, food preparation and servicing
  • Barista
  • Use of Cash & Eftpos Management

Education

IV in Real Estate Practices -

09.2022

Certificate in Bookkeeping and Accounting - XERO and MYOB

Career Academy
04.2022

VCE Year 12 -

Mount Lilydale Mercy College
01.2018

Skills

  • Effective Communication
  • Data Extraction and Organization
  • Meeting Coordination
  • Personal Assistance
  • Billing and Invoicing
  • Remittance Processing
  • Email Triage and Response
  • Customer Service
  • Complaints Resolution
  • Sales and Upselling
  • Order Placement and Management
  • Cash and Eftpos Handling
  • Social Media Marketing
  • Banking and Account Settlement
  • Stock Ordering and Management
  • Team Collaboration
  • Problem-Solving
  • Initiative
  • Multitasking
  • Time Management
  • Confident in Difficult Situations
  • Problem Solving with Multiple Perspectives
  • Effective Listening
  • Autonomous Work
  • Continuous Learning and Skill Application
  • Initiative and Proactive Approach
  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Filing systems
  • Database entry
  • Administrative tasks
  • Information Processing
  • Materials Organization
  • Task Prioritization
  • Conflict Resolution
  • Inventory Assessment
  • Analytical Thinking
  • Scheduling
  • Data Entry and 10-Key
  • Basic Bookkeeping
  • Decision-Making
  • Outgoing Mail Preparation
  • Invoice Processing
  • Data Gathering
  • Document Editing
  • Staff Supervision
  • Office Machine Operation
  • Scheduling and calendar management
  • Strategic Planning
  • Office Supply Management
  • Team building
  • Regulatory Compliance
  • Switchboard Operation
  • Meeting planning
  • Prioritization
  • Relationship Building
  • File Maintenance
  • Interpersonal Communication
  • Google Drive
  • Accounts Payable and Receivable
  • Research
  • Database Management
  • Document Management
  • Quality Control
  • Basic accounting
  • Mail handling
  • Processing mail
  • Quality Management
  • Schedule and calendar management
  • Mail Sorting
  • Typing Speed
  • File and database management
  • Proofreading
  • Point of sale operation
  • Mail Processing
  • Record preparation
  • Spreadsheet development
  • Information Security
  • Calendar Management
  • Correspondence Writing
  • Expense Reports
  • Bookkeeping
  • Sales expertise
  • Operations Support
  • Billing and coding
  • Travel Arrangements
  • Driver correspondence
  • Supply tracking
  • Driver communications
  • Peer relationships
  • Handling payments
  • Fine collection
  • Scanning and copying
  • Confidentiality
  • Records retrieval
  • Verbal and writing communication

Industry Knowledge

  • Medical Office Procedures
  • Allied Health Practices
  • Real Estate Practices
  • Cleaning Industry (JAN-PRO)
  • Pharmaceutical Industry
  • Retail (Chemist Warehouse)
  • Food Industry (Max’s Pies)

Timeline

Outpatients Clerk, Bookings Clerk & HR Specialist

Royal Melbourne Hospital
11.2022 - Current

Personal Assistant and Receptionist to Medical Specialists

One Heart Cardiology
06.2022 - 11.2022

Personal Assistant and Receptionist to Medical Specialists and Allied Health Practitioners

Lifestyle Breakthrough
11.2020 - 06.2022

Inside Sales Consultant

JAN-PRO Cleaning
06.2020 - 10.2020

Sales Assistant in Charge of Vitamins & Slimming

Chemist Warehouse
10.2019 - 02.2020

Casual Receptionist

Total Maintenance
01.2019 - 01.2022

Casual Receptionist

Wells Medical Centre
12.2018 - 03.2019

Receptionist

Metropolitan Foods Pty Ltd
03.2018 - 09.2018

Sales Assistant

Kmart
03.2017 - 03.2019

Customer Service Representative

Max’s Pies
10.2015 - 05.2017

Certificate in Bookkeeping and Accounting - XERO and MYOB

Career Academy

VCE Year 12 -

Mount Lilydale Mercy College

IV in Real Estate Practices -

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Jayda Morabito