Jayda Spiteri
Melbourne
Summary
With over 5 years of experience in the retail industry, I am a dependable and organized individual currently working as a permanent part-time employee at Witchery DFO Essendon. Throughout my time at Witchery, I have gained exceptional knowledge and skills that have allowed me to excel in my role. Eager to learn and take on new tasks, I use them as opportunities to expand my expertise. Additionally, I pride myself on being reliable and approachable, with the ability to follow instructions accurately and communicate effectively both verbally and in writing. Meticulous and always putting forth my best effort when performing tasks, I am known for my helpful nature and willingness to prioritize others' needs. With excellent problem-solving abilities and attention to detail, I am adept at handling questions and resolving concerns. My strong multitasking skills and time management abilities enable me to consistently meet performance targets while ensuring high levels of customer satisfaction through seamless resolution of requests, needs, and problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
Witchery
03.2022 - Current
- Preformed credit and debit card payments in POS system to complete purchases.
- Remained calm and poised in high stress, environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in person and via telephone.
- Referred customers to multiple services by listening to needs and providing recommendations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Helped customers complete purchases, locate items and join rewards programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash registers by handling cash, counting change and doing daily banking.
- Trained new employees on store policies, procedures, and best practices for customer service.
- Managed and ran the store on higher duties every second Sunday.
Retail Assistant
Kmart
07.2020 - 03.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves and racks.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts.
Retail Assistant
Pasta El Dente
04.2021 - 03.2022
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Spoke to customers in native language to increase loyalty and establish relationships
- Actively engaged customers to provide general assistance and information on store merchandise
- Going above and beyond to fulfill customer needs
- Time Management
- Energy and Physical Stamina
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying rubbish.
- Prepared food and beverages with safe food handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and problems.
- Delivered excellent customer service to support company reputation.
Education
Emmaus Catholic Primary School
Sydenham, VICundefined
Catholic Regional College
Keilor North, VICundefined
Catholic Regional College
Sydenham, VIC11.2021
Skills
- Payment Processing
- Ability to pick things up quickly
- Strong communication and interpersonal skills
- Flexible hours
- Attention to detail
- Following store policies and Procedures
- Problem solving
- Team cooperation
- Positive customer service
- Engagement & honesty
- Energy and Physical Stamina
- Adaptable to Changing Client Needs
- Styling Suggestions
- Relationship Building
- Workstation Cleaning
- Persuasion and Personal Influence
- Time Management skills
- Following OHS Accurately
- Team leadership
- Staff training and development
- Stock rotation
- Stock replenishment
- Active listener
- Visual merchandising
- Pricing and signage updates
- Markdown procedures
- POS systems
- Fashion industry awareness
- Display signage
- Stock control
- Multitasking
- Patience and empathy demonstration
- Cash Handling
Certification
- CertIficate II Business Management
- SHB20216 Certificate II in Salon Assistant
- HLTAID001 Provide Cardiopulmonary Resuscitation
- HLTAID003 Provide First Aid
- SHB30115 Certificate III in Beauty Services
Timeline
Retail Sales Consultant
Witchery
03.2022 - Current
Retail Assistant
Pasta El Dente
04.2021 - 03.2022
Retail Assistant
Kmart
07.2020 - 03.2022
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Catholic Regional College
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Catholic Regional College
Emmaus Catholic Primary School
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