Summary
Overview
Work History
Skills
Timeline
Generic

Jayda Honey Berryman Moana-mason

Wynnum,QLD

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptable, and exceptional interpersonal skills. I am a quick learner, and I enjoy working in a team environment or independently. Hardworking employee with good customer service skills, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. Skilled at working under pressure. Energetic, reliable, and attentive to detail, with a strong command of food preparation safety. Trustworthy, ambitious and resourceful.

Overview

5
5
years of professional experience

Work History

2IC Manager

The Blue Lagoon Bar & Eatery
New Zealand
02.2024 - 07.2025
  • Supported daily operations by coordinating team schedules and resources.
  • Trained new staff on procedures and company policies effectively.
  • Monitored inventory levels and ordered supplies as needed.
  • Facilitated communication between departments to enhance collaboration.
  • Oversaw quality control checks to ensure product standards were met.
  • Delivered food to customers in a timely and efficient manner, ensuring a high level of service.
  • Resolved customer complaints efficiently, enhancing overall satisfaction.
  • Handled reservation inquiries, enhancing customer satisfaction.
  • Assumed leadership responsibilities in the absence of the manager, ensuring seamless operations.
  • Processed point-of-sale payments efficiently, ensuring accurate transactions.
  • Applied in-depth bar knowledge to maintain high standards of service and operational excellence.
  • Ensured cleanliness and tidiness of the premises, contributing to a welcoming environment.
  • Coordinated venue setup to ensure optimal layout and functionality for events.
  • Managed and executed special promotions to enhance customer engagement and drive sales.
  • Enhanced sales performance by implementing effective upselling strategies.
  • Coordinated the efficient breakdown and organization of the station, ensuring readiness for the next operational cycle.

FOH Trainer

Marina Bay Eatery
New Zealand
10.2023 - 02.2024
  • Trained staff on customer service standards and effective communication techniques.
  • Facilitated team meetings to discuss service improvements and operational challenges.
  • Provided feedback to staff on performance to promote skill development.
  • Delivered food orders promptly to ensure efficient service.
  • Managed unsupervised shifts to ensure seamless front-of-house operations and exceptional customer service.
  • Greeted customers warmly to enhance their dining experience.
  • Coordinated reservations to optimize seating arrangements and enhance service flow.
  • Handled phone inquiries with professionalism and efficiency.
  • Conducted stock assessments and efficiently restocked supplies to maintain operational readiness.
  • Maintained a high standard of cleanliness in the front-of-house area, ensuring a welcoming environment for guests.
  • Conducted thorough inspections of food items to ensure compliance with health and safety standards.
  • Established efficient setup procedures to enhance front-of-house operations.
  • Executed efficient pack down procedures to ensure smooth transitions and maintain operational readiness.
  • Crafted cocktails and beverages with precision to enhance customer satisfaction.
  • Mixed and served drinks efficiently, ensuring a high-quality customer experience.
  • Utilized extensive bar knowledge to enhance training programs for front-of-house personnel.

FOH Team Member

The Coroglen Tavern
New Zealand
06.2023 - 08.2023
  • Managed beer tapping operations to deliver quality beverages and enhance guest experience.
  • Performed keg changes efficiently to ensure continuous beverage service.
  • Restocked inventory efficiently to maintain optimal product availability for guests.
  • Operated and maintained pokies machines to ensure seamless customer experience.
  • Presented menu options to guests, ensuring clarity and understanding of available offerings.
  • Conducted thorough inspections of food items to ensure compliance with health and safety standards.
  • Maintained a clean and welcoming environment in front-of-house spaces, contributing to positive guest interactions.

Fruit Grader

Seeka Packhouse
New Zealand, seasonal work
03.2023 - 06.2023
  • Inspected fruit quality for size, color, and ripeness during grading process.
  • Documented grading results and maintained accurate records for quality control.
  • Collaborated with team members to ensure efficient workflow in packing operations.
  • Identified and reported any defects or issues with the fruit during inspection.
  • Assisted in maintaining cleanliness and organization of work areas within the facility.
  • Trained new employees on grading techniques and safety protocols in the packhouse.
  • Stored and organized incoming shipments of fruit according to type and grade level.
  • Removed defective or damaged fruits from supply chain process.
  • Inspected packing containers for proper labeling and seal integrity prior to shipping out.

FOH Team Member

The Lost Springs
New Zealand
10.2021 - 02.2023
  • Greeted customers promptly to create a friendly and inviting atmosphere.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Handled point-of-sale transactions efficiently to ensure smooth customer service.
  • Coordinated reservation schedules to optimize seating arrangements and enhance service flow.
  • Processed customer orders efficiently.
  • Performed stock take duties to maintain accurate inventory records.
  • Conducted thorough inspections of food items to ensure compliance with safety standards.
  • Upheld cleanliness protocols to enhance guest experience and maintain a tidy environment.
  • Collaborated across multiple departments to ensure seamless front-of-house operations.
  • Crafted and served a variety of cocktails, ensuring consistent quality and presentation.
  • Demonstrated comprehensive bar knowledge to enhance customer service and efficiency.

Customer Service Representative

Whitianga Jetski Tours'
New Zealand, Summer Job
12.2020 - 04.2021
  • Assisted customers with booking inquiries and tour information.
  • Provided exceptional service during jet ski tours and safety briefings.
  • Handled customer complaints professionally and resolved issues promptly.
  • Maintained cleanliness and organization of equipment and rental area.
  • Collaborated with team members to ensure smooth daily operations.
  • Educated customers on safety protocols and proper jet ski usage.
  • Monitored equipment for functionality and reported maintenance needs.
  • Processed payments and managed customer transactions efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

FOH Team Member

The Salt Bar & Restaurant
New Zealand
08.2020 - 12.2020
  • Greeted and welcomed guests, ensuring a positive dining experience.
  • Managed reservations and seating arrangements efficiently during peak hours.
  • Assisted servers with food and beverage delivery to maintain service flow.
  • Collaborated with kitchen staff to communicate special requests or dietary needs.
  • Handled customer inquiries and resolved concerns promptly and professionally.
  • Supported team members in setting up for events and large parties.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Completed daily side work tasks assigned by supervisor or manager.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Inspected food quality prior to serving it out to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Skills

  • Training and mentoring
  • Team collaboration
  • Point of sale system operations
  • Food inspection
  • High-volume dining experience
  • Service prioritization
  • Customer service skills
  • Answering company phone calls and email inquiries
  • Liquor, wine, and food service
  • Bartender
  • Bar service preparation
  • Barista
  • General housekeeping
  • Health and safety knowledge
  • Staff management
  • Engaging personality

Timeline

2IC Manager

The Blue Lagoon Bar & Eatery
02.2024 - 07.2025

FOH Trainer

Marina Bay Eatery
10.2023 - 02.2024

FOH Team Member

The Coroglen Tavern
06.2023 - 08.2023

Fruit Grader

Seeka Packhouse
03.2023 - 06.2023

FOH Team Member

The Lost Springs
10.2021 - 02.2023

Customer Service Representative

Whitianga Jetski Tours'
12.2020 - 04.2021

FOH Team Member

The Salt Bar & Restaurant
08.2020 - 12.2020

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Jayda Honey Berryman Moana-mason