Summary
Overview
Work History
Education
Skills
Certification
Activities
Affiliations
Timeline
Generic

Jaydan McArthur

Alexandra Hills

Summary

Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Runner

Dominos Pizza Inc.
10.2024 - Current
  • Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
  • Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
  • Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
  • Filled and edited employee timesheets
  • organized stock in a professional and logical manner
  • performed daily stocktake on priority ingredients
  • counted and recorded total sales, petty cash, roster costs, cash/inventory discrepancies into company software reliably

Horticultural Assistant

Labour Solutions Australia
04.2024 - Current
  • Collaborated with fellow horticulture team members to ensure timely completion of tasks and maintenance schedules.
  • Expanded growing facilities by building brick benches.
  • transported large quantities of plants via trolley across facility
  • conducted weeding/cutting/propagation efficiently and in a timely manner

Delivery Expert

Dominos Pizza Inc.
07.2022 - 10.2024
  • Maintained cleanliness of store on closing/opening shifts
  • Filled documentation regarding intake time/condition/category
  • Solved complaints issues at customers’ doorstep without need for manager assistance
  • Answered customer questions on courier features of service, keeping customers informed about company and services
  • rode E-bicycles and drove vehicles to reach destinations and deliver goods
  • Used GPS navigation to plan routes and rerouted for unexpected delays
  • Interfaced with POS systems to a high degree to customize service as required
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.

Education

High School -

Alexandra Hills State High School
Alexandra Hills, QLD

Bachelor of Information Technology / Engineering - Computer Science / Mechatronics

Queensland University of Technology
07-2029

Skills

  • Customer service focus
  • POS software
  • Stock count/Documentation
  • Delivery Payment Collection
  • Workplace safety
  • Stock management
  • timesheet management
  • complaint reconciliation
  • product recommendation
  • explanation of services
  • EOD cash discrepancy investigation

Certification

  • Cert II supply chain operations (EDB training Services)
  • Cert III Hospitality (International fitness institute)
  • Cert III Aviation (NSTA, Skills generations)

Activities

  • Queensland Police Juvenile Pipes and Drums, 6 years, During my times with the QPJP&D I have experienced working in a group environment and practiced consistently enough to achieve the #1 prize in the national juvenile pipe band division along with the rest of my band members. today i compete alongside the senior band, filled with volunteer police officers aspiring to rise the national ranks


Affiliations

  • Queensland Police Pipes and Drums

Timeline

Shift Runner

Dominos Pizza Inc.
10.2024 - Current

Horticultural Assistant

Labour Solutions Australia
04.2024 - Current

Delivery Expert

Dominos Pizza Inc.
07.2022 - 10.2024

High School -

Alexandra Hills State High School

Bachelor of Information Technology / Engineering - Computer Science / Mechatronics

Queensland University of Technology

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Jaydan McArthur