Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jay Dave

Summary

Dynamic customer service professional with a proven track record at Sainsbury's Supermarket, excelling in relationship building and upselling techniques. Skilled in inventory management and problem-solving, I consistently enhanced customer satisfaction and contributed to sales growth through informed recommendations and effective collaboration with team members.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sainsbury's Supermarket
10.2023 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced store organization by implementing effective storage solutions and space utilization techniques.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Monitored merchandise on shelves and in storage using inventory control system.
  • Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
  • Welcomed customers to assist in selecting appropriate merchandise and products.
  • Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
  • Assisted customers by answering questions and suggesting merchandise.

Packer Operator

Aa
08.2023 - 11.2023
  • Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
  • Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
  • Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
  • Maintained excellent attendance record throughout tenure at the position.
  • Ensured timely completion of orders by prioritizing tasks and effectively managing workload.
  • Reduced waste materials through careful planning of packing strategies and efficient use of resources.

Kitchen Hand

Jj
07.2023 - 10.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.

Mechanical Technician

Aa
01.2019 - 02.2023
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Identified mechanical problems and determined best solutions for correction.
  • Read and interpreted technical drawings and schematics to understand equipment design and proper maintenance.
  • Kept detailed records of repairs and maintenance for reference in future work.
  • Improved machine efficiency by conducting regular maintenance and troubleshooting tasks.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Utilized varied tools and equipment to test and troubleshoot mechanical systems.
  • Kept track of equipment maintenance schedules using computerized maintenance management systems.

Education

Bachelor of Science - Mechanical Engineering

GIT
Gujart University

Project Management

Skills

  • Customer service
  • Product knowledge
  • Sales techniques
  • Inventory management
  • Order fulfillment
  • Team collaboration
  • Problem solving
  • Data entry
  • Customer relations
  • Call center experience
  • Relationship building
  • Computer proficiency

Timeline

Customer Service Representative

Sainsbury's Supermarket
10.2023 - Current

Packer Operator

Aa
08.2023 - 11.2023

Kitchen Hand

Jj
07.2023 - 10.2023

Mechanical Technician

Aa
01.2019 - 02.2023

Bachelor of Science - Mechanical Engineering

GIT

Project Management

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Jay Dave