Summary
Overview
Work History
Education
Skills
Timeline
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Jayde Brennan

Jayde Brennan

Alfredton,VIC

Summary

Motivated customer engagement and support representative committed to providing high quality services and support. I am a positive and motivated community support worker with excellent relationship building skills with the ability to improve satisfaction and loyalty, providing guidance and support with key stakeholders.

Overview

13
13
years of professional experience

Work History

Local Area Coordinator/ Early Childhood Intervention Coordinator / Information Linkages and Capacity Building

LATROBE COMMUNIT HEALTH SERVICE
11.2016 - Current
  • Currently I am responsible for implementing all our ILC requirements and meeting the regional KPI's
  • Whilst being employed at LCHS I have worked as a Local Area Coordinator, I have completed a secondment to assist the Early Intervention team for 18 months and hold an LAC Level 2 position with subject matters expertise in Early Childhood transition and Aboriginal and Torres Straight Islander planning supports
  • Provide leadership, guidance and support to staff members throughout.
  • Referred clients to appropriate team members, community agencies and organizations to meet support needs.
  • Participated in community events to promote LAC services and engage with public and community members.
  • Worked with local organizations to expand understanding of LAC supports and support access and linkages for participant to social and community and mainstream services.
  • Established and maintained relationships with key stakeholders.
  • Created and managed budgets, efficiently allocating resources and monitoring support plans.
  • Conducted outreach activities to engage local stakeholders in programs and develop relationships and NDIS understanding
  • Attended and conduct community workshops to promote different programs and educate public on available services. Including NDIS access and reasonable and necessary
  • Coordinated individual referrals to obtain community services, or advocacy supports if needs.

Senior Support worker

McCallum
Ballarat, Vic
01.2012 - 01.2013
  • Working in high disability support needs purpose built home providing support in all aspect of the adult (with a disability) life- personal care, work, education, social and community access.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Obtained patient or family member authorizations for tests and procedures.
  • Maintained accurate records of patient visits and treatments in patient medical files.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Team Leader

VISTA
06.2010 - 12.2012
  • Managing staff to support people with disabilities in the community or in their home
  • Writing support plans and adhering to auditing requirements
  • Supporting families with respite services
  • Responsible for staff supervision and rostering.

Mentor Leader

Merrimu
Ballarat, Vic
03.2014 - 05.2015
  • Worked with senior management to set up new HUB program
  • supervised and supported people with a disability to develop their independent living skills, link with suitable support staff and access the community
  • developed support plans, goals and linkages to community activities whilst managing Individual Support Plan funding

Education

Graduate Certificate Complex Case Management and Community Services - Complex Case Management And Community Services

Federation University Australia
Ballarat, VIC
06.2013

Skills

  • Personal self management, methodical multitasking and working autonomously and self motivation
  • Direct Operations and executive problem solving skills with ability to respond well under pressure
  • Status Updates, CRM proficiency and ability to learn new programs efficiently
  • Excellent customer care and support
  • Complaint resolution
  • Strong Interpersonal skills

Timeline

Local Area Coordinator/ Early Childhood Intervention Coordinator / Information Linkages and Capacity Building

LATROBE COMMUNIT HEALTH SERVICE
11.2016 - Current

Mentor Leader

Merrimu
03.2014 - 05.2015

Senior Support worker

McCallum
01.2012 - 01.2013

Team Leader

VISTA
06.2010 - 12.2012

Graduate Certificate Complex Case Management and Community Services - Complex Case Management And Community Services

Federation University Australia

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Jayde Brennan