Jayde CRIVELLARO-PENDER
POINT COOK,VIC
Summary
Dependable hospitality/retail worker successful in providing fast, high-quality customer service to guests in restaurant and retail settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Equipped with excellent written and verbal communication skills.
Overview
6
6
years of professional experience
Work History
Restaurant Team Member
Misi & Co - Hugo Dining
04.2024 - Current
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilised strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Restaurant Team Member
Tocca Group Pty Ltd
02.2022 - 06.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Retail Sales Associate
The Just Group Pty Ltd
07.2018 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Patisserie
William Angliss Institute of TAFE
Melbourne, VIC06.2024
High School Diploma -
Mount St Joseph's Girls' College
Altona, VIC12.2020
Skills
- Strong teamwork
- Customer interaction
- Strong Work Ethic
- Organisational capabilities
References
References available on request
Additional Information
- Holds a valid Australian Drivers licence
- Holds a Working with Children's Check (Volunteer)
- Advanced computer skills (experience with Now Book It, OrderMate, POS systems)
Timeline
Restaurant Team Member
Misi & Co - Hugo Dining
04.2024 - Current
Restaurant Team Member
Tocca Group Pty Ltd
02.2022 - 06.2024
Retail Sales Associate
The Just Group Pty Ltd
07.2018 - 02.2022
Patisserie
William Angliss Institute of TAFE
High School Diploma -
Mount St Joseph's Girls' College
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