Jayde Hudson
Seven Hills
Summary
Dynamic State Safety Advisor with Coles Supermarket, skilled in hazard identification and risk management. Enhanced workplace safety through rigorous inspections and effective incident reporting. Proven ability to foster collaboration and improve safety initiatives, demonstrating strong communication and documentation skills. Achieved significant improvements in workplace health and wellbeing.
Overview
17
17
years of professional experience
Work History
State Safety Advisor
Coles Supermarket
08.2021 - Current
- Manage the reporting and ongoing management of both team and visitor incidents and injuries.
- Inspected worksites, practices, and PPE for compliance with established safety standards.
- Recognized, documented, and advised on hazard identification and management.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Facilitated communication between multiple stores as well as State and National leadership about safety initiatives, fostering collaboration towards shared goals of increased workplace health and wellbeing.
Store Manager
Coles Supermarket
10.2017 - 08.2021
- Managed daily operations of a 140 head count team to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed the hiring, training and mentoring of new staff members.
- Safety Committee Chairperson, leading Safety within the store.
- Managed incidents in store of both team members and customers.
- Return to work coordinator for the store.
- Managed multiple team members on long term workers compensation, attending GP appointments and updating certificates and return to work plans.
State Online Customer Delivery Co-Ordinator
Coles Supermarket
07.2015 - 10.2017
- Managed the fleet of 180 trucks across NSW, including servicing and maintenance.
- Worked with vendors to schedule cleaning of trucks and ongoing maintenance.
- Completed regular inspections on all trucks.
- Maintained fleet records for all 180 trucks.
- Organised registration for all trucks.
- Trained and coached onboarding Coles Online Department Managers and Duty Managers.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
- Improved delivery efficiency by optimizing routing and scheduling processes.
Coles Online Department Manager
Coles Supermarket
02.2010 - 07.2015
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Customer Service Operator
Coles Supermarket
04.2008 - 02.2010
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Collaborated with team members to share best practices and improve overall service quality.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
- Contributed to a positive work environment by supporting co-workers in achieving shared goals.
- Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
- Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- Participated in ongoing professional development opportunities aimed at enhancing the effectiveness of my role.
- Implemented feedback from management to continually refine customer service skills and techniques.
Education
High School Diploma -
Belmont High School
Belmont, NSW10-2007
Skills
- Workplace inspections
- Safety audits
- Hazard identification
- Risk management
- Emergency response plans
- Safety meetings
- Accident investigation
- Incident reporting
- Documentation skills
- Chemical handling
- Policy implementation
- Traffic management
Timeline
State Safety Advisor
Coles Supermarket
08.2021 - Current
Store Manager
Coles Supermarket
10.2017 - 08.2021
State Online Customer Delivery Co-Ordinator
Coles Supermarket
07.2015 - 10.2017
Coles Online Department Manager
Coles Supermarket
02.2010 - 07.2015
Customer Service Operator
Coles Supermarket
04.2008 - 02.2010
High School Diploma -
Belmont High School
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