Jayde Inskip
Preston,VIC
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive and enthusiastic attitude. Excelled in creating safe, engaging environments and fostering meaningful relationships, significantly enhancing customer satisfaction. Skilled in adaptability and time management, ensuring high-quality service across diverse roles.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Babysitter
Families In The Community
08.2020 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Adapted to the needs and parenting of each family.
- Reassured children when upset providing emotional support and stability.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with light household duties.
Caregiver
Rocky Bay & Self Employed
02.2023 - 03.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with meal preparation to meet the sensory and dietary needs of clients.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Using a 'can do' attitude and approach, encouraged and assisted clients in exploring their skills
- Helped clients manage and reach individual goals in accordance to their NDIS care plans, supporting independent progression and social skills.
Front of House Staff Member
Multiple Establishments
08.2013 - 06.2023
- Established welcoming atmosphere by greeting each guest warmly and acknowledging them as they walked through the door letting them know that they will be attended to.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Maintained an open line of communication to clientele especially in peak service.
Child Protection Worker
Department of Communities
11.2018 - 08.2020
- Maintained detailed documentation of all case activities, ensuring accuracy and compliance with agency policies, legislation and procedures.
- Maintained confidentiality at all times, adhering to strict ethical guidelines governing the handling of sensitive client information.
- Increased positive outcomes for children by establishing strong working relationships with families, schools, and community resources.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in child protection work.
- Managed caseloads efficiently, prioritizing cases based on urgency and risk level.
- Evaluated family needs and coordinated appropriate services to promote stability and wellbeing.
- Collaborated with schools, law enforcement and other community resources to gather information.
- Investigated home conditions to protect children from harmful environmental areas.
- Assisted families in navigating government agencies and accessing entitlement benefits.
Volunteer
St John Ambulance
08.2018 - 09.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities of the ambulance and ambulance bay.
- Designed the roster and followed up with other ambulance officers to fill in the gaps.
- Used strong interpersonal communication skills to convey information to others.
- Completed case notes that adhered to the company guidelines.
- Collaborated with medical staff on patient drop offs to the emergency room.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Customer Service Officer
Shire of East Pilbara
07.2018 - 07.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Tutor
Follow the Dream Program
06.2018 - 10.2018
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Front of House Manager
Hudsons Burger Joint
01.2018 - 05.2018
- Partnered with back-of-house staff in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company expectations.
- Performed cash handling activities and if the numbers did not balance, investigated and took appropriate measures.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Receptionist
Vine Guesthouse
10.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed bookings and communicated with clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed housekeeping staff and checked rooms once cleaned.
- Used software to facilitate bookings.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Bachelor of Arts - Humanities
Stellenbosch University
Stellenbosch, South Africa 12-2017
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability and punctuality
- Conflict resolution
- Adaptability and resilience
- Creative play ideas
- Attention to detail
- Active listening
- Professionalism and discretion
- Cultural sensitivity
- Teamwork and cooperation
- Safety planning
Certification
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
Caregiver
Rocky Bay & Self Employed
02.2023 - 03.2024
Babysitter
Families In The Community
08.2020 - Current
Child Protection Worker
Department of Communities
11.2018 - 08.2020
Volunteer
St John Ambulance
08.2018 - 09.2019
Customer Service Officer
Shire of East Pilbara
07.2018 - 07.2019
Tutor
Follow the Dream Program
06.2018 - 10.2018
Front of House Manager
Hudsons Burger Joint
01.2018 - 05.2018
Receptionist
Vine Guesthouse
10.2017 - 01.2018
Front of House Staff Member
Multiple Establishments
08.2013 - 06.2023
Bachelor of Arts - Humanities
Stellenbosch University
Employee of the Month
While working Front of House with Settlers Tavern I was rewarded with 'Employee of the Month' due to the initiative taken to make the front beer garden more welcoming and meeting the needs of clientele.
While working as a mentor/support worker for Rocky Bay on the STEP (Striving Towards Employment Pathways), I was awarded 'Employee of the Month' due to my dedication to my clients.
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