Jayde Inskip
Preston,VIC
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive and enthusiastic attitude. Excelled in creating safe, engaging environments and fostering meaningful relationships, significantly enhancing customer satisfaction. Skilled in adaptability and time management, ensuring high-quality service across diverse roles.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Babysitter
Families In The Community
Alkimos, WA, Variety Of Suburbs In Victoria
08.2020 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Adapted to the needs and parenting of each family.
- Reassured children when upset providing emotional support and stability.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with light household duties.
Caregiver
Rocky Bay & Self Employed
Yanchep, WA & Joondalup, WA
02.2023 - 03.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with meal preparation to meet the sensory and dietary needs of clients.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Using a 'can do' attitude and approach, encouraged and assisted clients in exploring their skills
- Helped clients manage and reach individual goals in accordance to their NDIS care plans, supporting independent progression and social skills.
Front of House Staff Member
Multiple Establishments
South Africa And WA
08.2013 - 06.2023
- Established welcoming atmosphere by greeting each guest warmly and acknowledging them as they walked through the door letting them know that they will be attended to.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Maintained an open line of communication to clientele especially in peak service.
Child Protection Worker
Department of Communities
Newman, WA
11.2018 - 08.2020
- Maintained detailed documentation of all case activities, ensuring accuracy and compliance with agency policies, legislation and procedures.
- Maintained confidentiality at all times, adhering to strict ethical guidelines governing the handling of sensitive client information.
- Increased positive outcomes for children by establishing strong working relationships with families, schools, and community resources.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in child protection work.
- Managed caseloads efficiently, prioritizing cases based on urgency and risk level.
- Evaluated family needs and coordinated appropriate services to promote stability and wellbeing.
- Collaborated with schools, law enforcement and other community resources to gather information.
- Investigated home conditions to protect children from harmful environmental areas.
- Assisted families in navigating government agencies and accessing entitlement benefits.
Volunteer
St John Ambulance
Newman, WA
08.2018 - 09.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities of the ambulance and ambulance bay.
- Designed the roster and followed up with other ambulance officers to fill in the gaps.
- Used strong interpersonal communication skills to convey information to others.
- Completed case notes that adhered to the company guidelines.
- Collaborated with medical staff on patient drop offs to the emergency room.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Customer Service Officer
Shire of East Pilbara
Newman, WA
07.2018 - 07.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Tutor
Follow the Dream Program
Newman, WA
06.2018 - 10.2018
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Front of House Manager
Hudsons Burger Joint
Johannesburg, South Africa
01.2018 - 05.2018
- Partnered with back-of-house staff in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company expectations.
- Performed cash handling activities and if the numbers did not balance, investigated and took appropriate measures.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Receptionist
Vine Guesthouse
Stellenbosch, South Africa
10.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed bookings and communicated with clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed housekeeping staff and checked rooms once cleaned.
- Used software to facilitate bookings.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Bachelor of Arts - Humanities
Stellenbosch University
Stellenbosch, South Africa 12-2017
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability and punctuality
- Conflict resolution
- Adaptability and resilience
- Creative play ideas
- Attention to detail
- Active listening
- Professionalism and discretion
- Cultural sensitivity
- Teamwork and cooperation
- Safety planning
Certification
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
Caregiver
Rocky Bay & Self Employed
02.2023 - 03.2024
Babysitter
Families In The Community
08.2020 - Current
Child Protection Worker
Department of Communities
11.2018 - 08.2020
Volunteer
St John Ambulance
08.2018 - 09.2019
Customer Service Officer
Shire of East Pilbara
07.2018 - 07.2019
Tutor
Follow the Dream Program
06.2018 - 10.2018
Front of House Manager
Hudsons Burger Joint
01.2018 - 05.2018
Receptionist
Vine Guesthouse
10.2017 - 01.2018
Front of House Staff Member
Multiple Establishments
08.2013 - 06.2023
Bachelor of Arts - Humanities
Stellenbosch University
Employee of the Month
While working Front of House with Settlers Tavern I was rewarded with 'Employee of the Month' due to the initiative taken to make the front beer garden more welcoming and meeting the needs of clientele.
While working as a mentor/support worker for Rocky Bay on the STEP (Striving Towards Employment Pathways), I was awarded 'Employee of the Month' due to my dedication to my clients.